Vision Centre Questions

Is the Vision Centre part of Walmart?

Yes. All Walmart Eye Care Professionals are Walmart associates and are committed to upholding Walmart service and quality standards. We are owned and operated by Walmart Canada Corp.

How do your products compare to ones I purchase from my doctor's office and other optical stores?

Our contact lenses are provided by the same suppliers that typically supply contact lenses to other optical stores, and are identical no matter where they're purchased. Our eyeglass lenses are manufactured by Essilor, a market leader in lens technology and quality. Walmart's frame and sunglass collection feature name brands at terrific value.

How long does it take to get a pair of glasses?

Eyeglasses must be manufactured to your specific visual needs. This process usually takes an average of 3 to 4 working days. Complicated special lens types and coatings may take longer. Our Walmart Vision Centre associates would be happy to provide more detailed information on the manufacturing time for your specific prescription.

How do I know what frames and lenses best suit me?

Our friendly Eye Care Professionals are trained to help you make the best frame and lenses selection for your lifestyle and visual needs.

Where do you have your glasses made?

Our high-quality frame collection is manufactured in various locations around the world. All eyeglass lenses are proudly manufactured and inspected in Canada by Essilor, a market leader in lens technology and quality.

Can I bring my new prescription from my doctor?

Yes. We accept all valid outside prescriptions. Remember your eyeglass prescription is your property and Walmart will gladly assist you with your visual needs.

Is my prescription guaranteed?

Yes. Walmart guarantees to fulfill your prescription as indicated. In some cases, your doctor may change the original prescription, and if this happens, Walmart Vision Centre will remake the lens with the most updated prescription within 60 days of your purchase at no charge.

When does my doctor's prescription expire? Can it be used after expiration?

The doctor has the ability to note a specific expiration date directly on the prescription. If there is no expiration date on your eyeglass prescription, most provinces will allow it to be used for a maximum of 2 years.

Are eye exams covered by the government?

It depends, this coverage varies by province. Please contact your local Walmart Vision Centre associate at 1-877-4-MY-EYES for more details.

Does Walmart deal directly with Vision Care Insurance Benefits?

No. We do not accept assignment of benefits. Our Walmart Vision Centre associates will be happy to complete your insurance forms for you to submit, and then you'll receive reimbursement direct from your vision insurance.

Do you have a 2 for 1 eyeglasses or any other type of sales?

Walmart Vision features Everyday Low Prices on eyewear. This means you get the lowest price when you need eyewear.

What if I need an adjustment or repair after I purchase my new glasses?

Our licensed Opticians will service and perform minor repairs for the lifetime of your new eyewear. We also encourage you to try out our service and take advantage of our professional adjustments even if the glasses were not purchased from us.

What if my glasses break?

No problem. Simply go to the nearest Walmart Vision Centre, and we'll gladly provide service to help you.

Why do I need to be fitted again for contact lenses if I already wear them?

Walmart is committed to the best possible professional care. Applicable legislation and regulatory guidelines may require refitting by the dispensing Optician/Contact Lens fitter. This is to ensure a proper fitting and your continued eye health.

Do you offer free contact lenses trials?

Trial contact lenses are available in a variety of brands, but only your eye care professional can evaluate your prescription and your eligibility for a trial pair.

Can I get coloured contact lenses just to change my eye colour?

Yes. As long as you have a valid prescription and have been properly fitted by our Optician/Contact Lens Fitter.

All eyeglasses include the following guarantee: manufacturer's 1-year breakage guarantee; a 60-day 100% prescription guarantee; basic scratch protection; and life time adjustments and cleanings. We also offer additional warranties on Crizal, Airwear and Tough as Nails Lens options.

For more information and to ask your local Walmart Eyecare Professional, call

1-877-4-MY-EYES