My account

Managing Profile

I forgot my password. What should I do?

If you can't remember your password, we'll email it to you shortly after you follow these easy steps:

  1. Go to the forgot password page.
  2. Enter and confirm your email address and click the “Reset my password” button.

We'll send a new password to the email address you've provided. Make sure to check your spam filters if the message does not arrive within a few minutes.

How do I change my personal information?

You can change your name, postal code, password, or language preferences in a few easy steps:

  1. Log in to your account and click “Personal Settings” at the right side of the page.
  2. Click the “Edit” tab at the right of each section heading to make any necessary changes under that section.
  3. Click the orange “Save” button to save your changes.

How do I add, remove, or change a billing or shipping address?

You can change any of your billing or shipping information during the checkout process. When you’re asked for this information, add the address or billing information you would like to use and click “Save this shipping address” or “Save this billing address”.

How do I change my "My Store" location?

  1. Click the “Store” icon on the top of any page. This will bring you to a new page with a search feature and a map.
  2. Enter a postal code in the search bar titled “Find a store”, and this will bring up a list of Walmart stores near that postal code, as well as a map with their locations.
  3. Click on the Walmart you would like save as your store, and a white box will pop up with details including the services offered at that location, address, and store hours.
  4. If this is the Walmart you would like save, click the blue link titled “Save as My Store”.

Someone used my account to place an order without authorization. What should I do?

We’ll be sad to see you go, but if you would like to close your account you can call Customer Service and they will suspend it for you. They can be reached at 1-800-328-0402. If at any point in the future you would like to reactivate your suspended account, please call Customer Service and they will help you through the process.

How do I sign out?

Simply click on your name on the top right-hand side of the page, and then click “Sign Out”.

How do I sign up or remove myself from the email newsletter?

Signing up for our email newsletter might be the easiest thing you do all day!

  1. Scroll down to the bottom of the page. You can do this from any page on our website.
  2. On the right side of the page you’ll see a heading that says “Sign up for our newsletter”. Enter your email address in the empty box and click the  “Sign Up” button.
  3. That’s it! I told you it was easy.

You’ll receive a welcome email from us within a few minutes. If you don’t see it, check your spam filters or junk mail — it could be hiding somewhere. If at any time you would like to unsubscribe from our emails, you can click the “unsubscribe” link at the bottom of any email.

I would like to close my account. What do I do?

We’ll be sad to see you go, but if you would like to close your account you can call Customer Service and they will suspend it for you. They can be reached at 1-800-328-0402. If at any point in the future you would like to reactivate your suspended account, please call Customer Service and they will help you through the process.

Shopping Lists

Getting the most out of My Lists

The easy way to keep track of all your shopping needs

My Lists let you keep track of everything you need at Walmart quickly and easily, from everyday shopping to special events like birthdays and holidays.

Take My Lists with you anywhere!

With My Lists, you can create and edit lists on your computer, tablet or smartphone. For example, you can create a list at home, and then mark items as purchased while you’re shopping in-store. Create up to 50 lists and give them whatever names you like. You can even share them with family members or friends.

Creating your first list

Creating a new list is as easy as thinking up a name. Log in to your account and click on "My Lists" in the menu at the top of the page. If you don't have any lists yet, you'll be shown a field where you can enter a name for your list, like "Dad's birthday" or "Back to school". Click "Save" and you're done! To create another list, select "Create new list" from the List tools menu.

Add contributors

Need help shopping for a niece or nephew? Invite mom or dad to contribute and suggest items or comment on your ideas. Sharing a list is also a great way to shop for a group getaway or party!

Add items

To add an item to your list as you shop, click the "Add to list" button below it. Then simply select the list you want to add the item to and continue shopping.

See your savings at a glance

Check the Rollback and Clearance indicators when you're viewing or editing your shopping lists on the My Lists page. They'll let you know how many items on your list are Rollback or Clearance items at the moment, as well as your total savings if you purchase today.

Share your list with someone

You can share your list with a friend by sending them a link via email or in a message. They'll be able to see your list, but they won't be able to add or delete items (if you want someone to be able to add or delete items, add them as a contributor).

Now you're a My Lists expert!

Why not get started with your own list right now?

Registries

How do I create an online gift registry at Walmart.ca

1 Click on “Lists” on the top right of the page.

2 Then click “Create a Registry”

3 Choose the type of registry you want, either a Baby or a Wedding Registry

4 Fill in your basic information to create the registry (like your event date, co-registrant information, etc) Log in or create a Walmart.ca account

5 Add items to your online gift registry by clicking the product image. Once the product page has loaded, click the “Add to Registry” button.

Can you create a gift registry in a Walmart store?

Right now, you can create a registry online using a smartphone, tablet, or computer only. You can even do this while in a Walmart store if you have a smartphone or tablet.

How do I add items to my online gift registry?

It’s easy! Each product page has a clear “Add to Registry” button, which allows you to add products to your online gift registry. If you have more than one registry, you will be asked to select which registry you want to add the product to.

How do I add, remove, or delete items from my online gift registry?

When viewing your full registry, there is a quantity area that allows you to increase and decrease the number of the items. There is also a link to “Remove” items from your online registry.

Can I invite someone to help me create and manage my online gift registry?

Absolutely! The online Baby Registry allows for friends, family, spouses or partners to be a co-registrant. Their primary role is to help add, delete, or update the quantity of items to the online baby registry. The online wedding registry allows for partners to be a co-registrant. Spouses and partners who act as co-registrants will be part of “Find a Registry” search results.

How do I share my online gift registry with my family and friends?

You can email your registry to family and friends by entering their email addresses into the online email registry tool. If you want many people to see your registry, you can share your online registry on Facebook, Twitter, Pinterest, etc. simply by copying your gift registry website url and pasting it onto your social media pages. Your registry will also have a link that you can include on your shower invitations. If all else fails, your friends and family can visit Walmart.ca and use the “Find a Registry” tool to search for your online registry. Just remember, you have to set your gift registry to Public if you want to show up in the search results.

Can family and friends purchase items directly from the online gift registry on Walmart.ca?

Yes! If the gift is purchased online, it will automatically update the online baby registry. The purchaser can have the gift shipped to their house or a pickup location or the purchaser can enter your address and have the gift shipped directly to you. We’ll send the purchaser an online gift receipt that can be used if you want to exchange the gift. The gift receipt will have the pertinent information to help you make a return in a Walmart store. If you do not have a gift receipt, the current return policy applies.

When does my online gift registry expire?

Your online registry will remain active for 90 days after your event date has passed. If there are still unpurchased items on your registry 90 days after your event date, you can easily copy everything over to a List that you can share and shop with family and friends. A list can have up to 20 contributors.

What is the difference between a Public and Private online gift registry?

If you set your registry to public, your name and registry will appear when someone searches your name. You can also share your registry with family and friends via email. If you set your registry to private (defaulted at the start of your registry), it won’t show up in the search results, but you can easily share your registry with family and friends via email. Tip: It’s a great way to create a surprise registry.

AutoSave

What is AutoSave? 

How do I sign up for AutoSave?

Why sign up for AutoSave?

How do I add a product for AutoSave?

How do I access my AutoSave items?

Sign in to your Walmart.ca account, go to My Account, click the AutoSave tab menu, and then select the Subscriptions tab. You'll see your AutoSave Account items listed there.

Click on each product individually to change delivery, frequency or quantity here. You can also choose to cancel or resume your subscription.

When are my AutoSave items shipped?

You'll see your subscription order date clearly marked under the Next Order tab in My Account. We'll place the order that day, and you can expect to receive it in 5 to 10 business days.

You will receive an email reminder for your order 10 days prior to the scheduled Order date.

If an item is back ordered, we'll notify you by email. We'll follow up if the item is still on back order 15 days later. In the event an item remains on back order through your next shipment date, we'll cancel the original order and resume the scheduled order process. You will never be charged for items that are not delivered.

When am I billed for my AutoSave items?

You'll receive 5% off each eligible item you add to your AutoSave Account. You will be billed on your credit card saved in My Account when your order ships.

When I enroll into AutoSave, do I pay the same price every delivery?

When you enroll into AutoSave, you will pay the price for your AutoSave item applicable on the day your item ships and based on your shipping address. The price that you pay for a given delivery may be more or less than the price of the item on the day that you added the items to your AutoSave account and may also vary depending on your current location. The current daily price for your AutoSave items can been seen under My AutoSave / Subscriptions. If an item goes on Rollback or Clearance and the Rollback or Clearance price is applicable on the day your item ships, you will get those savings.

How do I change the shipping address or billing information?

To change billing information, such as shipping, billing address or a credit card expiration date, go to the My Account page. You'll see an Addresses tab as well as a Credit Cards tab. Click on either tab to update your shipping/billing addresses or to change your credit card information.

Will I be charged for shipping on my AutoSave order?

Standard shipping is free * on orders of $50 or more, so you will only be charged for standard shipping on your first AutoSave order if it is under $50. Every AutoSave order afterwards qualifies for free* standard shipping, even if the value of the order is less than $50. However, free shipping excludes remote markets. For more details on free shipping, click here.

What are my shipping options?

Great question! You can choose to ship your subscriptions to your home, or you can also send them to a Grab & Go locker or a Canada Post location and pick them up at your convenience. Your AutoSave order will default to the shipping option you choose, but you can change it at any time. To learn more about your shipping options, click here.

How do I change an order date?

Sign in to your Walmart.ca account, go to My Account and then the AutoSave menu. In the “Next Order” tab select “Order by date” in the “View Next Order” menu. Click the “Edit Order” dropdown button, and then click “Edit Date” to adjust accordingly.

You also have the option to “Send Now” in the same dropdown. Order changes can be made up to 24 hours before the order shipment date.

How do I skip a delivery?

Sign in to your Walmart.ca account, go to My Account and then the AutoSave menu. In the “Next Order” tab click on the “Edit Order” button and select the “Skip Delivery” option. In the confirmation pop-up select “Skip” to confirm.

How do I change the frequency, quantity or date of a subscribed item?

Sign in to your Walmart.ca account, go to My Account and then the AutoSave menu. In the “Subscriptions” tab change the “Deliver every” dropdown of the item of your choice. In the item listing, change the “Delivery every” to change frequency, “Qty” to change quantity, and/or click on the “Next Order” date to change the next order date of the subscription. If the Next Order date is changed, all subsequent orders for that item will follow the frequency set starting with the new date.

How do I pause or cancel a subscription?

Sign in to your Walmart.ca account, go to My Account and then the AutoSave menu. In the Subscriptions tab you will see a list of your subscription items; click “Pause Subscription” on the item of your choice to pause. Click “Remove Subscription” for the subscription you wish to cancel. You must pause a subscription before you can cancel.

If you wish to resume the subscription, return to the page and click “Resume Subscription”. Don't forget to update shipping and billing information if necessary.

How do I view my future deliveries?

Sign in to your Walmart.ca account, go to My Account and click the AutoSave Subscriptions tab to see future orders.

What can I do if my order does not contain all my items, or my order does not come in at all?

First, make sure that you did not delete the credit card or shipping address tied to your AutoSave item. If you have, then cancel the subscription and recreate it by enrolling to it again. If this is not the case, please call Customer Service at 1-800-328-0402 for further assistance.

eVouchers

How do eVouchers work? 

To receive an eVoucher, you need to create a Walmart.ca account.  The eVoucher will be placed in your account after you check out.

Here’s how you can redeem it:
1. Click “Edit”;

2. Then click on the drop down menu to choose the voucher you’d like to redeem. It’s that easy!

Please note that only one eVoucher can be used for each order. Its entire value has to be redeemed.

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