Sometimes clothes don’t fit right, an appliance breaks, or you’re just not happy with what you bought. We can help.
If I buy something from Walmart, can I return it?
Yes, (with just a few exceptions). We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you.
Almost anything you buy from Walmart Canada stores may be returned within 90 days from when you bought the item, and for online purchases, within 90 days of the day you received your merchandise. There are a few exceptions you should know about, which are listed below:
Within 14 days
Computers, tablets, laptops, monitors, printers, camcorders, digital cameras, portable video players, wearable tech, video game consoles and video game handhelds, GPS units, and wireless prepaid phones
Within 15 days
Air mattresses, Contract postpaid phones*
*Subject to applicable legislation. Conditions may vary by carrier. See plan terms and conditions.
Within 30 days
Televisions, DVD players/recorders, home audio systems, telephones, MP3 players, tents, pools, prescription eyewear, air conditioners, outdoor power equipment**, full sized mattresses and large appliances***
**All fuel powered equipment must be returned to the store, whether purchased in store or on Walmart.ca
***Full sized mattresses and large appliances purchased online cannot be returned to the store, please contact Customer Service at 1-800-328-0402 to make arrangement for the return.
Within 1 year
Trees and shrubs (product must be returned to store)
These items must be returned unopened:
Prerecorded music, movies, software products, computer/ video games, ink cartridges, boxes of disposable contact lenses, air mattresses and breast pumps.
These items must be returned in original packaging:
Any products containing gases, flammable liquids, flammable solids, oxidizers, corrosive materials or items containing poisonous or radioactive components. Example products include perfume and cologne, lighters and lighter fluid, paints and coatings, pool chemicals, pesticides, smoke detectors and muriatic acid.
Items that can only be returned to a Walmart store:
Hazardous materials and dangerous goods. These would be items containing chemicals, compressed gases and liquids which could pose a health or safety risk. For example: Aerosol cans, household cleaners, fuel-powered equipment. If an item has been filled with fuel it cannot be returned by mail even if the tank is drained before shipping.
Sales are final:
Ammunition, fireworks, gift cards, prepaid phone cards, underwear, and pierced or personalized/engraved jewellery.
Gift Card with Purchase Offers
If your purchase included a free gift card, the free gift card must also be returned unredeemed for the purchase to qualify for a refund.
What about children’s clothing and groceries? Can I return those products as well?
Absolutely! We want you to love what you bought, so we offer the following satisfaction guarantees for children’s clothing, exclusive brands to Walmart Canada and produce, meat and seafood (with only a few exceptions):
1. Children's clothing and footwear (excluding accessories): Wal-Mart Canada Corp. guarantees that our children's clothing (sizes 0 – 16) and children’s footwear (Pre-walk / Toddler (sizes 0 – 10) and Youth (Boys sizes 11 – 13, 1 – 6 / Girls sizes 11 – 13, 1 – 4)) will not wear out before the child for whom it was purchased outgrows it. If the item does wear out, simply return it with your original confirmation of purchase to any Walmart Canada store and we'll replace it with an identical item of the same size. Excludes all accessories. If identical item is not available in identical size, Walmart will substitute a similar item of equal size and price.
2. Produce, bakery, deli, meat & seafood: 100% Satisfaction Guarantee. If you are not fully satisfied with the quality and freshness of the products you buy, simply bring it back with your receipt and we will gladly refund your purchase or replace your item.
3. Exclusive brands to Walmart (such as EQUATE, GREAT VALUE, OUR FINEST, PARENT’S CHOICE, YOUR FRESH MARKET). If you are not fully satisfied with your Walmart brand product, simply bring it back and we will gladly refund your purchase or replace your item, no receipt required.