Return Policy

Sometimes clothes don’t fit right, an appliance breaks, or you’re just not happy with what you bought. We can help.


If I buy something from Walmart, can I return it?

Yes, (with just a few exceptions).  We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you.

Almost anything you buy from Walmart Canada stores may be returned within 90 days from when you bought the item, and for online purchases, within 90 days of the day you received your merchandise. There are a few exceptions you should know about, which are listed below:

Within 14 days

Computers, tablets, laptops, monitors, printers, camcorders, digital cameras, portable video players, video gameconsoles and video game handhelds, GPS units, wireless prepaid phones
Contract postpaid phones*

(*Conditions may vary by carrier. See plan terms and conditions).

Within 30 days

Televisions, DVD players/recorders, home audio systems, telephones, MP3 players, airbeds, tents, pools, prescription eyewear, air conditioners, outdoor power equipment**

(**All fuel powered equipment must be returned to the store, whether purchased in store or on Walmart.ca)

Within 1 year

Trees and shrubs (product must be returned to store)

These items must be returned unopened:

Prerecorded music, movies, software products, computer/ video games, ink cartridges and boxes of disposable contact lenses.

These items must be returned in original packaging:

Any products containing flammable liquids or gases. Examples include: perfume and cologne, butane cartridges, lighters and lighter fluid.

Sales are final:

Ammunition, fireworks, gift cards, prepaid phone cards, underwear, and pierced or personalized/engraved jewellery.  

What about children’s clothing and groceries? Can I return those products as well?

Absolutely! We want you to love what you bought, so we offer the following satisfaction guarantees for children’s clothing and groceries (with only a few exceptions):

  1. Children's clothing (excluding footwear and accessories): ): Wal-Mart Canada Corp. guarantees that you'll be satisfied with our children's clothing (sizes 0 to 16). We guarantee that our children's clothing will not wear out before your child outgrows them. If the garment does wear out, simply return it with original receipt to any Walmart Canada store and we'll replace it with an identical item. Excludes all footwear and accessories. If identical item is not available in identical size, Walmart will substitute a similar item of equal size and price.
  2. Produce, meat or seafood: 100% Satisfaction Guarantee. If you are not fully satisfied with the quality and freshness of the product you buy, simply bring it back with your receipt and we will gladly refund your purchase or replace your item.

 

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