Mackenzie is sensible in life and has long since abandoned childhood dreams. When she inherits her aunt's beautiful-but-antiquated hotel, she decides the reasonable thing to do is put up for sale before Christmas. Little does she know the hotel plays an important role for Santa on Christmas Eve, and it's fortune now has full Northpole attention. Working alongside the hotel's handyman Ben, Mackenzie quickly finds herself in over her head, but her luck is sure to change when Clementine and elves masquerading as guests start to arrive. This Christmas season might just turn out to be the best Mackenzie has ever had as she discovers hidden talents and the true meaning of happiness, all through the love and magic of Northpole.