The Art of Complaining: Canada's Consumer Action Guide

Phil Edmonston

 We're sorry! This product is not available. 

Description & Features+

Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field. The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada's best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada's toughest customer.

Specifications+

Format
Paperback
ISBN-13
9781459719415
Language
English
Manufacturer/Publisher
Dundurn
Author(s)/editor(s)
Phil Edmonston
Release date
2013-09-14
Brand
n/a
Product Identifiers
Walmart Item #
30770927
UPC
978145971941
SKU
10257892

From the Manufacturer +

Ratings & Reviews+

Q & A+

:

Phone:

Store details