FAQs
Earn Walmart Reward DollarsTM even faster:
• 3% at Walmart.ca1
• 1.25% at gas stations2
• 1.25% at Walmart stores in Canada3
• 1% everywhere else
Liability Protection4: gives you peace of mind knowing your card is protected against fraudulent purchases.
Mastercard Global ServiceTM: get emergency cash, replace your lost or stolen card, and more 24/7 anywhere in the world.
Free Extended Warranty Plan5: doubles the manufacturer’s regular repair services warranty for up to an additional warranty year on eligible purchases made on your card.
Free Purchase Assurance5: protection against theft, loss or damage in the first 90 days on eligible purchases made on your card from the date of the purchase.
No annual fee.
Your Walmart Reward Dollars balance will transfer over to your new card.
You’ll continue to enjoy your current credit limit.
New premium card design.
Existing Walmart RewardsTM Mastercard® cardholders can qualify for the World card by spending $15,000 or more on their Walmart Rewards Mastercard in the previous 12 months.
New applicants for a Walmart RewardsTM Mastercard® will be eligible for the World card if they have an annual household income of $100,000 or more. Standard credit and other approval criteria apply.
Your application will be reviewed based on the card approval criteria and if you are approved, you will receive either the Walmart RewardsTM Mastercard® or Walmart RewardsTM World Mastercard® in the mail.
Yes, supplementary accounts will be converted to a World card as well.
Existing Walmart RewardsTM Mastercard® cardholders are eligible to upgrade to a World card by spending $15,000 or more on their card in the previous twelve months (that is approximately $1,250 per month).
In addition to the benefits outlined above, the Walmart RewardsTM World Mastercard® also comes loaded with premium benefits from Mastercard such as:
• Boingo Wi-Fi for Mastercard - access to over 1 million hotspots worldwide – all at no added cost, and no added fees or roaming charges
• Exclusive offers - to help you get even more from the Walmart RewardsTM World Mastercard®
Visit Mastercard’s website for a full list of all Mastercard-provided benefits: mastercard.ca/world
The new Walmart RewardsTM World Mastercard® unveils a new vertical card design. Rest assured; your new plastic works the same as your old card. The 16-digit credit card number can be found on the back of the card in two lines. When shopping online, simply enter this number as usual, reading the number from left to right, top line first, bottom line second.
The expiry date and CVC number are both located under the card number.
Your Walmart Rewards™ World Mastercard® covers you with:
Purchase Assurance Protection against theft, loss or damage in the first 90 days on eligible purchases made on your card from the date of the purchase.5
Extended Warranty Protection which doubles the manufacturer’s regular repair services warranty for up to an additional warranty year on eligible purchases made on your card.5
Walmart RewardsTM Mastercard® has no annual fee and lets you easily spend your Walmart Reward DollarsTM like cash* on your choice of virtually anything Walmart sells online and in store. That’s over a million plus items!
Earn Walmart Reward DollarsTM on all your purchases
• 1.25% at Walmart stores and online at Walmart.ca
• 1% At any gas station
• 1% Everywhere else
No annual fee.
You can earn Walmart Reward DollarsTM by using your Walmart Rewards Mastercard or your Walmart Rewards World Mastercard with every purchase you make on the card. Apply now!
Walmart Reward DollarsTM can be redeemed at Walmart stores in Canada and online at Walmart.ca. You can redeem Walmart Reward Dollars in $5 increments for virtually anything Walmart sells.
When you are selecting your payment method on the “Check-Out” screen, you will see the option to “Redeem Walmart Reward DollarsTM in the left-hand column. Once you select this option, you will be able to choose how many rewards to redeem, in $5 increments. Once you have set the rewards amount, you’d like to redeem, click ‘Apply’. (If you don’t wish to redeem rewards, don’t click the Apply button and continue with your transaction as usual.) On the “Order Confirmation” page, you’ll see how many Walmart Reward DollarsTM were applied to your payment and the remaining payment amount that will be charged to your card.
It’s simple! Always know your Walmart Reward™ Dollars balance in 4 simple ways:
1. Every time you use your card at Walmart stores, the credit card reader will show you how many Reward Dollars you have earned and available to redeem.
2. Every time you use your card shopping online at Walmart.ca, at checkout when you select the Walmart RewardsTM Mastercard® – or better yet have it set as your default method of payment to ensure you are earning rewards with all your Walmart.ca purchases.
3. When you Sign-in to your Walmart RewardsTM Mastercard® online account you will get up to date Reward Earned Balance.
Your Walmart Reward Dollar balance is also included in your monthly account statements.
You can redeem your Walmart RewardTM Dollars for anything Walmart sells online or in-store. That includes Walmart Marketplace and Online Grocery purchases at Walmart.ca.
Note: Walmart RewardTM Dollars cannot be redeemed for cash, or the purchase of tobacco, lottery tickets, alcohol, and prescription medication
Yes! Walmart Rewards DollarsTM can be redeemed for anything sold on Walmart.ca. This means you can choose from thousands of products available as part of Walmart Canada Marketplace! Walmart Canada Marketplace allows third party sellers to offer products on Walmart.ca alongside the products Walmart sources.
Yes! Walmart Reward Dollars can be redeemed for anything sold on Walmart.ca including groceries! Imagine doing your grocery shopping AND getting items for FREE‡ with Walmart Reward DollarsTM from the convenience of your home.
Yes! You are able to redeem Walmart Reward DollarsTM towards your first AutoSave delivery each time you set up an AutoSave subscription. Future AutoSave purchases are billed when they ship (e.g., each month) and your order will be charged to the credit card at that time. For this reason, Walmart Reward DollarsTM can’t be redeemed for the future AutoSave deliveries.
If you decide against redeeming Walmart Reward DollarsTM after placing an order on Walmart.ca, please cancel the order within 30 minutes. The rewards will then be refunded to your account.
When you return your purchase, your rewards will be refunded to your Walmart RewardsTM Mastercard® account. If you return a portion of an order, partial rewards will be refunded. Almost anything you buy from Walmart on Walmart.ca can be returned within 90 days. For Marketplace items, each Third-Party Seller on Walmart.ca has its own return policy, which may differ from Walmart’s corporate return policy. To learn about the return policy for a Third-Party item you purchased or are interested in please refer to the Seller’s individual return policy on the product page.
Always know how many Walmart Reward DollarsTM you have earned and can redeem by tracking your balance in the following ways:
• Every time you use your card at Walmart, the credit card reader will show you how many Walmart Reward Dollars you have available to redeem.
• Access your account online at www.walmartrewardsmc.ca a any time to access your Walmart Reward Mastercard account (where you can view your balance, statements, transaction history and more).
• You will receive either a paper or electronic statement with your account balance, activity, transaction history, credit limit, and Walmart Reward Dollars balance every month.
Get started today. Register your card online by clicking the ‘Sign-in’ button on the Walmart Reward Mastercard homepage. Or click here to take you directly there www.walmartrewardsMC.ca
In 3 easy steps, you’ll have access to your transactions, account and reward information online – anywhere, anytime
• Read and accept the Terms & Conditions
• Set up a Username and password
• Verify your account, and sign-in
(Be sure you have an email address attached to your Walmart Rewards Mastercard account – so that we are able to set up your online account and verify you.)
Call 1-888-779-2977 to activate your card and start earning Walmart Rewards Dollars everywhere you shop.
If you wish to receive your communications and statements electronically and not receive paper versions of them in the mail, simply follow these steps:
1. Sign up or Sign-in to your Walmart Rewards Mastercard online account here.
2. Select ‘Go Paperless’ tab from the main drop-down menu.
3. Go to the Paper Statements section and click the button to “Turn Off” to turn Paper Statement OFF.
By enrolling in paperless (turning “off paper statements) you will receive an email reminder each month when your statement is available, and you will no longer receive these documents in the mail. You may change your communication choice at any time.
Note: Depending on your enrolment date, you will continue to receive statements and letters for one or more statement cycles. To learn more about Electronic Delivery of Communication and Statements, click here.
You can use your Walmart Rewards Mastercard anywhere Mastercard is accepted.
Before you agree (verbally or in writing, in paper or electronic form) to sign up for an optional product or service, the Bank must provide you with a summary (written or verbal) that contains the following information about the option al service or product:
• A description of the product or service
• The term of the agreement
• How to cancel the product or service
• All related fees and costs for the product or service, or information about how the fees will be calculated
• An example to illustrate the method
If you consent verbally, the Bank must provide you, without delay, with written confirmation of your consent for the new product or service The Bank may also provide this confirmation electronically if you so choose.
For more information please visit Consenting for optional products.
Credit card fraud happens when someone steals your credit card, credit card information or personal identification number (PIN) and uses it without your permission to:
• Make a purchase at a place of business
• Make a purchase or transaction online
• Make a purchase or transaction by telephone
• Withdraw money from an automated teller machine (ATM)
A person can steal your credit card or credit card information by:
• Going through your garbage or mailbox to find credit card statements or other banking information • Swiping your credit card through a device that copies the information stored on the magnetic stripe of your card
• Hacking into the computers of companies and stealing credit card information
• Installing small devices on payment terminals that record your credit card information
• Phishing, that is, sending you an email that looks like it comes from a real business asking for credit card information
• Asking you to use your credit card on an illegitimate website to make a "purchase"
Prevent credit card fraud by protecting your credit card and your personal information.
Chip cards
In Canada, all federally regulated financial institutions must decline any magnetic stripe transactions.
All newly issued Canadian credit cards have a computer chip that makes transactions more secure. The computer chip works with your PIN to make sure you give permission for each transaction This helps protect you against fraud if someone steals your card. Credit cards with computer chips still have magnetic stripes This is so you may use them in countries that don't have chip-reading technology.
Keep your PIN a secret.
Choose a PIN that is difficult to guess. For example, avoid using your birthday, Social Insurance Number, address or telephone number as your PIN.
Make sure you do the following to keep your PIN secret:
• Never share your PIN with another person, not even a family member or partner
• Try to memorize your PIN rather than writing it down
• If you write it down, make sure you keep it in a safe place away from your credit card
• Change your PIN often
For more information, please click Credit Fraud.
Customer Service:
Please call us at 1-888-331-6133 or TTY 1-877-763-0997.
Monday to Saturday: 8 am to 10 pm EST
Sunday: 10 am to 9 pm EST
Mail:
Walmart Rewards Mastercard
P.O. Box 187 Orangeville, ON L9W 2Z6
Lost or stolen card:
Call us immediately at 1-888-925-6218 within Canada and the US or call us collect at 1-647-788-2929 if outside of Canada and the US.
How to resolve your concerns with Walmart Rewards Mastercard
You may escalate to our Commissioner of Complaints in writing in accordance with the attached Complaint Handling Process.
All Walmart Reward Dollars offers and promotions are subject to the Walmart Reward Dollars Program Terms and Conditions.
† Offer valid from March 1, 2023 to May 31, 2023 and may be extended. To qualify for this offer you must (1) apply and be approved for a Walmart Rewards™ Mastercard® account in-store or online at Walmart.ca; and (2) make a single-receipt purchase of at least $50 (includes taxes) the same day you open your account. Purchase must be made using your temporary shopping pass in the store in which you applied for your Walmart Rewards Mastercard or if you applied online it must be used at walmart.ca. A $20 credit to your Walmart Rewards Mastercard account will appear on your first statement after the qualifying purchase is made. Only one credit will be awarded per account.
∆ Your temporary shopping pass will be provided in-store or by email or will automatically appear as a payment option when you checkout online and will be valid until 11:59pm Eastern Standard Time (EST) on the date of your approval and will be limited to an amount as determined by Fairstone Bank of Canada. Your Walmart Rewards Mastercard application may still be approved without the issuance of a temporary shopping pass. Any purchase(s) made on Walmart.ca or in-store using the temporary shopping pass will appear on your first Walmart Rewards Mastercard statement and will require repayment in accordance with the terms of the Walmart Rewards Mastercard Cardholder Agreement.
†† Bonus Walmart Reward Dollars (a $15 redemption value) will be awarded to your Walmart Rewards account within five business days of making two qualifying purchases using your Walmart Rewards Mastercard, one purchase at a Walmart store in Canada or online at Walmart.ca and one purchase at another location anywhere Mastercard® is accepted. Both purchases must be made within 30 days of receiving your Walmart Rewards™ Mastercard®. Only one bonus will be awarded per account.
††† Bonus Walmart Reward Dollars (a $10 redemption value) will be awarded to your Walmart Rewards account within two statement periods after you sign up for electronic statements. Only one paperless bonus awarded per account.
* Walmart Reward Dollars™ are redeemable for savings on future purchases made online at Walmart.ca and at Walmart stores in Canada only. Walmart Reward Dollars cannot be redeemed for cash and cannot be redeemed for more than the equivalent dollar value of your purchase. To redeem your Walmart Reward Dollars, you must redeem a minimum of $5.00. If you wish to redeem more than $5.00 worth of Walmart Reward Dollars, you must do so in $5.00 increments. Other conditions, restrictions and exclusions apply. See Walmart Reward Dollars Program Terms and Conditions for details.
1 Earn 1.25% in Walmart Reward Dollars on eligible purchases charged to your Walmart Rewards Mastercard at Walmart retail locations in Canada and Walmart.ca before taxes. Some exclusions apply. See Walmart Reward Dollars Program Terms and Conditions for details.
2 Earn 3% in Walmart Reward Dollars on eligible purchases charged to your Walmart Rewards World Mastercard at Walmart.ca before taxes. Some exclusions apply. See Walmart Reward Dollars Program Terms and Conditions for details.
3 Earn 1.25% in Walmart Reward Dollars on all purchases charged to your Walmart Rewards World Mastercard at automatic gas pumps and gas stations worldwide, including gas station stores and excluding purchases from independent merchants that operate within a gas station or gas station store. See Walmart Reward Dollars Program Terms and Conditions for details.
‡ Free upon redemption of sufficient earned Walmart Rewards Dollars, redeemable for future purchases made online at Walmart.ca or at Walmart stores in Canada only. Conditions, restrictions, and exclusions apply. See Walmart Reward Dollars Program Terms and Conditions for details.
** The monthly amounts are shown for illustrative purposes only and are based on 6 equal monthly installments. Your last monthly installment may be higher than previous installments if your total purchase amount is not evenly divisible over six installments.
*** An Installment Plan set up fee of 4% of your total purchase amount (after applying taxes, discounts, Walmart Reward Dollar redemptions, and shipping/delivery fees) will be charged to your account on the posting date of the purchase and will be included in your minimum payment. See Installment Plan Terms and Conditions for full details.
4 Certain terms, conditions and exclusions apply. For more details, please refer to the Walmart Rewards Mastercard Cardholder Agreement.
5 Enrollment in the Balance Protection Plan (BPP) is optional. If you cancel within 30 days, any premiums that have been billed to you will be refunded and your coverage will be void. You many also cancel at any time. The BPP premium is calculated at the rate of $0.99 per $100 of your statement balance, plus applicable taxes, will be charged to your Walmart Rewards Mastercard® account, if you have a monthly statement balance of $25 or more at the time your statement prints. BPP is underwritten by The Canada Life Assurance Company. See Balance Protection Plan Disclosures for details.
6 Enrollment in the Extended Warranty Plan (EWP) is optional. If you cancel within 30 days, any warranty fees that have been billed to you will be refunded and your coverage will be void. You may also cancel at any time. EWP is only available in the provinces or territories of Alberta, Manitoba, Ontario, Prince Edward Island, Northwest Territories and Nunavut. The EWP warranty fee (which is $3.99 a month), plus applicable taxes, will be charged to your Walmart Rewards Mastercard account, if you have a monthly statements balance of $25 or more at the time your statement prints. EWP is provided and administered by Asurion Consumer Solutions of Canada Corp.
7 Insurance is subject to exclusions, limitations, and conditions. Please refer to the Certificates of Insurance included in the Walmart Rewards Mastercard Cardholder Agreement for complete details on each benefit. Insurance is underwritten by First North American Insurance Company, a wholly owned subsidiary of The Manufacturers Life Insurance Company. (Manulife), PO Box 670, Stn Waterloo, Waterloo, ON N2J 4B8.
◊ For Quebec Residents, the expression Interest Rate, Cash Interest Rate and Adjusted Rate are Credit Rates within the meaning of the Quebec Consumer Protection Act
© 2021 The Manufacturers Life Insurance Company (Manulife). All rights reserved. Accessible formats and communication supports are available upon request. Visit Manulife.com/accessibility for more information. Manulife is a trademark of The Manufacturers Life Insurance Company.
®/™ Mastercard and World Mastercard, are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated. The Walmart Rewards™ Mastercard® and the Walmart Rewards™ World Mastercard® are issued by Fairstone Bank of Canada. All Walmart trademarks are the property of Walmart Apollo, LLC, and are used by Fairstone Bank of Canada under license.
Walmart Reward Dollars Program Terms & Conditions