The OTC Call Centre is an after-hours support service provided by Walmart. It's staffed by pharmacists who are available to guide you through the purchase of Schedule III Over-the-Counter (OTC) products online. They are available to provide information about product usage, potential side effects, contraindications, and more so that you're selecting the right product for your needs and using it safely and correctly.

Schedule III OTC products are drugs that are sold over-the-counter, which means that patient does not require a prescription to purchase them. Although available without a prescription, these drugs are to be sold from the self-selection area of the pharmacy which is operated under the direct supervision of the pharmacist, subject to any local professional discretionary requirements which may increase the degree of control. These products include certain types of cough suppressants, nasal decongestants, and anti-diarrheal medications. View National Drug Schedules (NDS) Database – NAPRA

You can connect with the OTC Call Centre by calling our toll-free number,1-844-OTC-7788 (1-844-682-7788). Please note, this number becomes active only outside regular pharmacy operating hours. If you need to speak with a pharmacist during regular hours, you can contact your local Walmart pharmacy by using the number provided on our website. Find a Pharmacy Near Me.

The OTC Call Centre operates during the hours when our in-store pharmacies are closed, ensuring that you have access to guidance whenever you need it. To find the hours of operation of your local Walmart pharmacy, please visit our webpage. Find a Pharmacy Near Me.

Currently, our OTC Call Centre service is available to customers residing in British Columbia, Ontario, Nova Scotia, and Prince Edward Island. We are actively working on expanding this service to other regions.

No, the OTC Call Centre pharmacists cannot prescribe medication. They are available to provide guidance on the safe and effective use of Schedule III OTC products that you can purchase without a prescription.

While the OTC Call Centre pharmacists can provide guidance on the use of Schedule III OTC products, they are not a substitute for medical advice from your doctor. For any serious health concerns or if you are unsure about medication, please consult with a healthcare professional or call your local emergency number.

The OTC Call Centre is primarily focused on Schedule III OTC products. However, our pharmacists will do their best to assist you with any questions you may have about other OTC products as well.

No, the OTC Call Centre services is complimentary, provided by Walmart to help our customers use OTC products safely and effectively.

The OTC Call Centre is committed to maintaining your privacy. We do not keep records of individual calls, and any information you provide during your call is used solely to help you with your queries about Schedule III OTC products. We do not use, share, or store your personal information beyond the duration of your call.