Frequently asked questions

What is Walmart+?

What is included in a Walmart+ plan?

What plans are available?

What are the conditions for free same-day delivery from store?

Are there any benefits for Express Delivery?

I’m trying Walmart+ for free. Am I eligible for the Crave streaming service benefit?

What qualifies for free shipping with no order minimum?

What are the Crave Terms & Conditions?

Delivery Pass transition to Walmart+

How is Walmart+ different from Delivery Pass?

Do I need to do anything if I already have Delivery Pass?

Did my price or renewal date change?

Getting started with Walmart+

Who is eligible to join Walmart+?

Do I need a Walmart.ca account to join Walmart+?

Do I need to download the Walmart app to use Walmart+?

Free trial

Am I eligible for a free trial or free period offer?

Why don’t I see a free trial or free period offer?

When will I be charged after my free trial or free period offer?

Can I cancel during the free trial or free period offer?

Managing your Walmart+ membership

Where can I manage my Walmart+ account?

Can I share or transfer my membership?

Can I switch plans?

When does my membership renew? 

What happens if my payment fails? 

Why did Walmart try more than one payment method? 

Cancellations & refunds

Can I cancel Walmart+ at any time?

How do I cancel my Walmart+ membership?

When do my benefits end if I cancel?

Am I eligible for a refund if I cancel?

Why is Walmart+ still showing on my account after I cancelled?

Delivery benefits

How does free same-day delivery from store work?

Why am I not seeing free same-day delivery?

Why does the order minimum fee still apply under $35?

Is there a markup on items I order with Walmart+?

Is there a limit to how many times I can order?

How do I change my delivery address?

Are there differences to my grocery order with a Walmart+ plan?

Shipping benefits

How does free shipping with no order minimum work?

How do I know which items qualify for free shipping?

Why does my order still show a shipping charge at checkout?

Is there a markup on items I order with Walmart+?

Is there a limit to how many times I can order?

How do I change my shipping address?

Crave benefits

How do I sign up for Crave through Walmart+?

How do I sign into my Crave account after setting it up through Walmart+?

Which type of plan is included in my Crave streaming service benefit?

What is included in a Crave Standard With Ads subscription?

Am I able to upgrade from the Standard With Ads plan?

What happens if I’m on a Crave Premium plan?

How do I cancel Crave?

How do I contact Crave customer care?

Where can I find Crave Terms & Conditions?

Availability and support

Are Walmart+ benefits available everywhere in Canada?

Who do I contact for assistance with my Walmart+ account?

Walmart Rewards™ Mastercard®

Terms & conditions