Question 1

What is We Install It?

Accepted Answer

We Install It is a professional assembly and installation service operating across Canada. We specialize in residential and commercial installations, including fitness equipment, gazebos, pergolas, furniture, shelving, retail fixtures, and more.
We work directly with homeowners, retailers, manufacturers, and commercial clients to deliver reliable, professional service with clear, upfront pricing.

Question 2

Who will complete my service?

Accepted Answer

Your service will be completed by a trained, experienced local installer from the We Install It network. Our installers are vetted professionals who follow structured service standards and safety guidelines to ensure quality workmanship.

Question 3

Who can I talk to about my service appointment?

Accepted Answer

Our customer support team is available to assist you before, during, and after your appointment.
You can contact We Install It directly through:
Email: install@weinstallit.com
Phone: +1 866-972-1234
We are here to ensure your project runs smoothly.

Question 4

How can I reach my installer?

Accepted Answer

Once your booking is confirmed, you will receive appointment details and installer information. In most cases, the installer will contact you prior to arrival to confirm timing and site access details.
If you need to make changes or have questions, we recommend contacting our support team directly so we can coordinate efficiently on your behalf.

Question 5

Is the service quality guaranteed?

Accepted Answer

Yes. We Install It provides a 90-day labour warranty on all completed installations.
If you experience an issue related to workmanship within this period, contact us and we will work to resolve it promptly.
Please note that manufacturer defects or product related issues are covered by the product manufacturer’s warranty.

Question 6

How do I reschedule my service appointment?

Accepted Answer

If you need to reschedule, please contact our support team as soon as possible.
We require at least 24 hours' notice. Rescheduling requests are subject to installer availability.

Question 7

How do I cancel my service appointment?

Accepted Answer

You may cancel your service prior to the scheduled appointment date by contacting our support team. 
Cancellation policies may vary depending on booking timing and travel commitments. Our team will review your booking and confirm next steps.

Question 8

What happens if my product order is cancelled?

Accepted Answer

If your product order is cancelled prior to installation, please notify us immediately so we can cancel the service appointment.
If installation was booked through a retail partner, service cancellation policies may follow the retailer’s guidelines.

Question 9

What terms and conditions apply to my booking?

Accepted Answer

All services provided by We Install It are subject to our standard service terms and conditions.
For larger or commercial projects, a written quote or service agreement will outline project specific scope, pricing, and terms prior to confirmation.

Question 10

Additional Questions

Accepted Answer

If you have any additional questions, please contact our team directly. We are happy to help ensure your installation is completed professionally and efficiently.

Go-to services

Patio musts assembly

Home Installation Service - Wooden Hardtop Gazebo Assembly (11 to 13 ft, Determined by Longest Side)

Home Service - Yard Cleanup (yards under 5k square feet in size)

Home Installation Service - Patio Chair Assembly (1 to 2 Chairs Plus Table)

Home Installation Service - Rower and Stepper Assembly

Home Service - Lawn and Plant Watering (1 Hour)

Home Service - Seasonal Light Installation (ladder accessible only)

Home Installation Service - Soft Top Gazebo Assembly ($500 and Less Regular Priced)

Home Service - Lawn Mowing (yards under 10k square feet in size)

Home Installation Service - Wooden Hardtop Gazebo Assembly (14 to 16 ft, Determined by Longest Side)

Home Installation Service - Grill / BBQ Gazebo Assembly ($500 to $1,000 Regular Priced)

Home Installation Service - Flood or Security Light Installation

Home Installation Service - Metal Pergola Assembly (8 to 10 ft, Determined by Longest Side)

Home Installation Service - Grill / BBQ Gazebo Assembly ($500 and Less Regular Priced)

Home Installation Service - Wooden Hardtop Gazebo Assembly (8 to 10 ft, Determined by Longest Side)

Home Services - Sofa or Couch Haul Away & Disposal

Home Installation Service - Wooden Pergola Assembly (11 to 13 ft, Determined by Longest Side)

Home Installation Service - Wooden Pergola Assembly (14 to 16 ft, Determined by Longest Side)

Home Installation Service - Grill / BBQ Gazebo Assembly ($1,000 and Up Regular Priced)

Get it set up

Exercise equipment

Basketball systems

Assembly & Installation FAQs