Question 1

What is a passkey?

Accepted Answer

A passkey is a more secure and convenient way to sign in without using a traditional password. It uses your device’s built-in security, such as fingerprint, face ID, or device PIN.

Question 2

Can I enable passkey on web and app?

Accepted Answer

Yes, passkey can be enabled on both WM.ca web and the Walmart app.

Question 3

How do I activate passkey?

Accepted Answer

To activate passkey, go to your Account page, then click Settings, followed by Contact Info and Password. From there, you can set up your passkey.

Question 4

Do I still need a password if I use passkey?

Accepted Answer

Passkey is designed to replace the need to enter a password during sign-in, but you may still need your password for some account actions or recovery flows.

Question 5

Is passkey more secure than a password?

Accepted Answer

Yes. Passkeys are device-bound credentials that cannot be stolen, guessed, or phished—making them significantly more secure than traditional passwords.

Question 6

Can I use passkeys across multiple devices?

Accepted Answer

Yes. Passkeys sync securely across your devices and can be used on any supported device with biometric or PIN authentication enabled.

Question 7

Do I need special hardware or an app to use passkeys?

Accepted Answer

No. You only need a supported device with built-in biometric (face/fingerprint) or PIN capability—no additional app or hardware required.

One tap and you're in!

The fastest & most secure way to sign in to your Walmart.ca account.

FAQ's