You can access your Walmart Pharmacy online account through the Walmart Pharmacy mobile app, which can be downloaded from the App Store or Google Play Store. Your Walmart Pharmacy online account can also be accessed online using an internet browser (such as Safari, Chrome. or Firefox) on any other device. Both the website and mobile application will work on any mobile, tablet, or laptop.

Walmart's online pharmacy account gives you access to many features allowing you to manage your prescriptions from the comfort of your home. Your secured account will let you:

- Order new prescriptions.
- Get notified when your prescriptions are ready for a refill or pick up.
- Request refills for prescriptions that are due.
- View your prescription history.

You can link your online account to a Walmart Pharmacy of your choice by using any of the following options:

1: For existing Walmart Pharmacy patients:

a. Prescription linking- you can link your account remotely even without the need of visiting your Walmart Pharmacy. All you need is at least one prescription number (filled in the last year) from the Walmart Pharmacy you wish to link your account with.
b. Access code from a Walmart Pharmacy- visit your Walmart Pharmacy and request a profile linking code. Scan or enter the code into your profile to link.
c. Provide your profile code to your Walmart Pharmacy – visit your Walmart Pharmacy and provide the pharmacy associate with your profile code. The pharmacy associate can link your existing pharmacy account to your online profile.

2. New pharmacy patients:

a. Pharmacy search – you can send a request from your online profile to any Walmart Pharmacy to create a brand-new pharmacy profile. Once the pharmacy has reviewed your information, you can request transfer-ins and submit new prescriptions online.

Two-factor authentication is an extra layer of security for accessing your Walmart Pharmacy online account. In addition to providing your chosen password upon login, a one-time code will be sent to your mobile phone number which you can use to complete your login. The code will remain active for 30 minutes. If the code expires, please restart your login attempt and a new code will be sent to you.

At Walmart, we take great lengths to protect and secure the information of our customers. It is highly recommended that you access your online pharmacy account from a device that is secure. You can read more about Walmart’s privacy policy here:
https://www.walmartcanada.ca/privacy-notice

You can delete your account online by selecting the 'Delete Account' option within your Walmart.ca app or by calling 1-800-328-0402.

Walmart Pharmacy accepts all new prescriptions where provincial regulations permits. Currently, you can request to fill new prescriptions online from Walmart Pharmacies in the following provinces:
Ontario, British Columbia, Nova Scotia, New Brunswick, Prince Edward Island, Yukon, and Northwest Territories.

Regulations in the province of Alberta, Saskatchewan, Manitoba, and Newfoundland does not permit to upload new prescription via app or web.

In your Walmart Pharmacy online account, select the "Submit new Rx" option and upload the photo of your prescription. This newly uploaded prescription, after being reviewed by our pharmacist, will be added to the account. At the time of prescription pick up, the pharmacy will be required to collect the original prescription before releasing the medication. This feature may vary based on the provincial guidelines as to where your pharmacy is located.

There are several ways to request a refill in your Walmart Pharmacy online account:

1. By scanning the QR code on the prescription label (for app only)
2. By entering the prescription number
3. By adding the archived prescription to your order from your online prescription record.

Once the prescription order is placed, you will receive an order confirmation. If you have opted for a pick-up notification, you will also receive an email and/or text message when your prescription is ready to be picked up from the Walmart Pharmacy store.

When you checkout your order cart, you will be asked to choose a pickup date and time. The pharmacy will prepare your order according to your desired pickup date and time. We recommend opting-in for pickup notifications as you will be able to receive an email, text message, or push notification when your order is ready to be picked up. The prescription pickup time may vary based on product availability. For further information call your Walmart pharmacy.

You will need a Walmart Pharmacy online account if you wish to request for prescription refills online. However, without the online account, you can still request it through walk-ins or by directly calling a Walmart Pharmacy.

You may not be able to order a refill of your prescription online if your prescription is not yet due for a refill or if your prescription doesn't have any refills left. In most cases, you can request a refill once you are within 5 days of running out of medication from your current prescription. For more information and assistance, please contact your Walmart pharmacy or call customer service at 1-800-328-0402.

Please contact your Walmart Pharmacy directly or call customer service at 1-800-328-0402 to cancel or edit the order once submitted.

If a prescription is out of refills, you may request a renewal for an eligible prescription through your Walmart Pharmacy online account by pressing “Request Renewal” under the prescription. Once the pharmacy has received the request, the pharmacy will review your request and based on the pharmacist’s scope of practice, may renew your prescription or contact your healthcare provider on your behalf. If the request for renewal cannot be fulfilled, our pharmacy will contact you.

Yes. You can request for prescription transfers from another pharmacy to your preferred Walmart Pharmacy by selecting the “Transfer Prescription” tab and entering the information requested. Before requesting a transfer online, you must link your online account to your preferred Walmart Pharmacy to which you want to transfer the prescriptions to. You will receive a notification on your selected form of communication about the submission of the prescription transfer request. Once your Walmart Pharmacy receives your request, they will contact the pharmacy from where you want your prescriptions transferred. Please note that not all prescriptions can be transferred. You can speak with your Walmart pharmacist for further assistance.

With the dependent's consent, you can access and link another person’s (i.e., dependent) profile in your Walmart Pharmacy online account in two ways: 1) If the dependent already has a Walmart Pharmacy online account, you can request access to their online account by sharing your profile code with the dependent who can enter the same code in their profile to complete the linking. Once linking is complete you can now access your dependent’s profile on the Walmart pharmacy online account. 2) If the dependent does not have a Walmart Pharmacy online account but has a profile at Walmart pharmacy, you can create a new profile in your Walmart Pharmacy online account for them and then link their profile to their Walmart Pharmacy. Follow the instructions stated under the question - How do I link my Walmart online pharmacy account to Walmart Pharmacy?

You can link to multiple Walmart Pharmacies in your Walmart Pharmacy online account by going to your profile and pressing “Link to a new pharmacy" and following the same steps for linking your Walmart pharmacy online account to your Walmart pharmacy.

You can manage your overall notification settings within your Walmart Pharmacy online account by going to Settings > Notifications. In this menu, you can customize your communication channels (ie. emails, text, push notifications) and also choose what types of notifications (ie. items ready, refills) you wish to receive from each pharmacy you have linked to. Additionally, you can customize which prescription you would like to receive refill reminders for, by pressing the "bell" symbol in each prescription.

All existing Walmart Pharmacy patients are eligible to enroll in the Prescription Text Reminder program. Currently, we offer pickup notifications and refill reminders. Please speak to your local Walmart Pharmacy associate and provide your mobile number to request enrollment and take advantage of one or both of our text notification offerings today.

Pickup notifications are sent once your prescription is ready. If your prescription has not been picked up, we will send a reminder text 2 days and 7 days after the prescription is ready for pickup. Refill reminders are sent 5 days prior to your prescription due date as per our pharmacy record.

If you would like to stop receiving prescription text reminders, you may: 1. Reply "STOP" to your last prescription text reminder to opt-out. 2. Call your Walmart Pharmacy and ask to opt-out. 3. Visit your Walmart Pharmacy and ask to opt-out.

Your Walmart Pharmacy may offer prescription delivery. The delivery option will be available for selection during the checkout process if your Walmart Pharmacy offers home delivery. Restrictions may apply. Speak with a member of your pharmacy team for more details.

The delivery option will be available for selection during the checkout process if your Walmart Pharmacy offers home delivery. The address for delivery and delivery authorization (if previously not authorized) will be collected during checkout. Restrictions such as distance may apply.

New prescriptions are not eligible for delivery. There are no limitations on the number of prescriptions that may be delivered.

No, there are no minimums required to be eligible for delivery.

Delivery days may vary based on your local Walmart Pharmacy. Speak with a member of your pharmacy team for more details.

Prescriptions will be delivered in pharmacy bags sealed with a tamper proof label. Prescriptions that required special storage conditions will be delivered according to policies and procedures that ensure the integrity of products. For any prescription packaging concern speak to your Walmart pharmacy managing your delivery.

Prescription delivery at Walmart Pharmacy is free of charge.

The personnel may deliver your prescriptions to you. If nobody is available to receive a prescription delivery, the prescription delivery will be returned to the pharmacy. Prescriptions will not be left unattended on any premises (e.g., doorstep, cars, mailbox) to comply with regulatory requirements. If the recipient of the delivery is not known to the delivery driver, the delivery driver may ask for a photo ID as part of verification processes to comply with provincial pharmacy regulatory requirements. If the recipient of the delivery is not known to the delivery driver, the delivery driver may ask for a photo ID as part of verification processes to comply with provincial pharmacy regulatory requirements.

OTC products can be ordered and delivered through the Walmart App. Please note that our prescription delivery service is exclusively for prescriptions.

You will receive a call from the pharmacy on the day of your delivery. This call will confirm that you or an authorized agent will be available to receive the delivery within a specified timeframe.

If your requested medication is unavailable, you will receive a phone call from the pharmacy before the expected delivery date. The call will provide information on the next steps or potential alternatives.

Medications requiring storage at 2-8°C will be delivered in special coolers designed to maintain the required temperature throughout the entire delivery process.

During the checkout process, you will be presented with several payment options: • Credit Card: Charge my credit card ending in #### • Notify me: I want to review any charges before paying • In Person: Pay at pharmacy If “Credit Card” is selected, your credit card will be automatically charged as soon as the prescription is ready. You may also set a maximum transaction amount so that if the cost of your order is more than the amount you set, you will be notified to make a payment. If “Notify me” is selected, you will receive a notification (based on your notification preference setting in your Walmart Pharmacy online account) that payment is pending. Once authorized, your credit card will be charged. If “In Person” is selected, payment will be due upon pick up in-store. Note that this option is not available if Delivery has been selected. You will only be charged for the amount not covered by your insurance provider (if applicable).

If you have credit card information saved in your online Walmart shopping account, that credit card will be set as your default credit card in your Walmart Pharmacy online account. You may choose to change or add a credit card during the checkout process or in your profile settings.

We currently accept the following payment methods for orders on Walmart.ca: -Mastercard (including Walmart Rewards™ Mastercard®) -Mastercard Debit -Visa -Visa Debit -American Express Good to know: Walmart.ca can only accept credit cards that are issued by Canadian and US banks.

For insurance updates, navigate to Menu > Profiles > Profile to be updated > Coverage > Edit Always ensure your insurance details are up to date with the pharmacy. For credit card updates, navigate to Menu > Settings > Credit Cards You may save multiple cards and designate one as your favourite card as well.

It’s important to us that you’re protected when you shop with Walmart.ca, and we want you to know what we do to create a safe place for you. All account and checkout information is transmitted over a secure (https) connection. Our https servers are secured with SSL certificates, which prevent a “phishing” site from disguising itself as Walmart.ca. This means that when you are using our website, you can be sure you’re only communicating with Walmart Canada. Concerning your payment information, your credit card information is encrypted prior to transmission to Walmart’s servers. We conform to all PCI (Payment Card Industry) regulations and subject our website to regular audits. As well, we partner with Norton Security and VeriSign, who continuously scan our website for potential malware or any other security issues.

Walmart is all about you – our customers and associates, our suppliers and our business partners – we truly value our relationship with you and the trust you place in us. Respect for the individual is at the heart of all we do, and we take our responsibilities to each one of you, regarding your privacy and personal information, very seriously. At Walmart, we know your privacy matters to you; earning and maintaining your trust matters to us. Respect for your privacy guides the way we choose our business partners, design our products and services, and deal with your personal information. We manage your personal information according to your preferences, and applicable legal and business requirements. Whether you are a consumer, customer, our associates or business partner, Walmart ensures that you maintain control over how your personal information is collected, processed, and stored. An important part of our commitment to respecting your privacy is our promise to be transparent about our privacy practices and to clearly explain how we protect your privacy. Our Privacy Centre is where you can learn more about our privacy practices. The Privacy Centre also contains best practices on how you can help to protect your information online, and much more. Here you may find details on how we manage personal information, answers to your privacy questions, and information on how you can exercise your personal information rights.
https://www.walmartcanada.ca/privacycentre