If your Walmart store is located in a jurisdiction subject to a government mandate on masks or face coverings, please reach out to your local public health or applicable government authority for more information. The following FAQ’s only apply to the mandatory face covering requirements in Walmart stores that are not already subject to a local government mandate to wear a mask or face covering.
Safety continues to be Walmart’s number one priority and we will continue to take measures necessary to ensure the well-being of our customers and associates.
Health Canada has identified that, when worn properly, a person wearing a face covering can reduce the spread of his or her own infectious respiratory droplets.In addition, over 60 percent of our more than 400 stores are in regions of the country where there is some form of local government mandate on face coverings.
For this reason, and to help bring more consistency across our store network, we require all customers and associates working in any Walmart store not already subject to a local government mandate to wear a face covering in areas of our stores accessible to the public.
Customers have done a great job following face covering requirements in those jurisdictions where it is mandated by the local government. We trust that customers in the rest of our stores where we are initiating this policy will respect and follow it and will bring their own face coverings when they shop.
There are a few exemptions to the requirement for face coverings:
The following face coverings that cover the nose and mouth are permitted:
If a customer does not have a face covering or does not meet one of the exemptions, they will be denied entry to the store. We trust our customers and believe the vast majority will abide by the new policy. We will have an associate at the door who will remind customers about the new policy and take reasonable measures to enforce it.
Customers will only be permitted to enter our stores with a face shield if they have a medical condition that would prevent them from wearing a face covering safely
Yes, customers refusing to wear a face covering will be denied entry to the store. We trust our customers and believe the vast majority will abide by the new policy. We will have an associate at the door who will remind customers about the new policy and take reasonable measures to enforce it.
We have introduced new protocols to re-enforce social distancing for associates and customers, including:
We're taking a number of measures to protect associates at work, including installing plexiglass at our registers and pharmacy desks, mapping out social distancing parameters throughout the store, and asking our associates who aren't feeling well to feel confident staying home as we will be there to support them. We’ve also implemented associate temperature and wellness checks in our distribution centres and in our stores.
We are doing our very best to stock our stores and Walmart.ca as quickly as possible with the products customers care about right now.
To manage supply, some stores are limiting quantities per customer to ensure there are more products available for more customers.
We’ve increased cleaning in our stores, such as disinfecting our shopping carts, baskets, checkouts, and doors throughout the day and overnight. We've also installed plexiglass dividers at checkouts, Customer Service, and pharmacy desks.
In order to better assist the immediate needs of our customers and associates, we are temporarily closing the fitting rooms and deploying service and support of our associates to other areas.
Store hours may vary. Please look up your local Walmart store to check its current store hours. We also have a dedicated shopping hour from 7 am to 8 am for our seniors (65+), the disabled, and those with vulnerable health conditions, available seven days a week. Please note, this currently excludes Quebec.
The majority of McDonald's restaurants located in our stores are open for full service with the exception of areas where local regulations do not permit dine-in.
The majority of Tim Hortons restaurants located in our stores are open for full service with the exception of areas where local regulations do not permit dine-in.
Yes, all ancillary services inside Walmart stores are open for full service.
All medical clinics in Walmart stores are open However, their service are by appointment only until pandemic protocols are lifted for medical walk-in service.
We’re temporarily dedicating the opening hour of stores across the country exclusively for our seniors (ages 65+), the disabled, and those with vulnerable health conditions. The dedicated shopping hour is available from 7 am to 8 am seven days a week. Please note, this currently excludes Quebec.
Seniors, along with the disabled and those with vulnerable health conditions, can shop anytime during open hours. However, we are dedicating 1 hour specifically for them from 7 am to 8 am seven days a week.
Customers will be informed by our store associates that the first hour is dedicated to seniors, as well as persons with disabilities and those with vulnerable health conditions. We will rely on customers’ own discretion to decide whether or not they will enter. We trust our customers to help us uphold these rules and shopping guidelines.
Last updated on: October 21, 2020