A provincial driver’s license or current passport is required. In Quebec, a Personal Health Identification card or another piece of photo identification issued by provincial, territorial, or the federal government is also acceptable.

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

Please contact Western Union Customer Service at 1-844-267-7159.

Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
1. For an emergency situation you haven’t confirmed.
2. For an online purchase.
3. For anti-virus protection.
4. For a deposit or payment on a rental property.
5. To claim lottery or prize winnings.
6. To pay taxes.
7. For a donation to charity.
8. For a mystery shopping assignment.
9. For a job opportunity.
10. For a credit card or loan fee.
11. To resolve an immigration matter.
12. To pay for something in response to a telemarketing call. Telemarketers cannot sell you anything and take payment by money transfer from anyone in Canada. It’s illegal.
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances. If you believe that you are the victim of fraud, call the Western Union Fraud Hotline at 1-800-448-1492.