Creating Your Account
Why should I create an account?
Creating an account has a number of benefits. You can track your order online, you can create and save shipping and payment details to make checkout easy every time you shop, and you can manage your subscription to our newsletter.
Creating an account is helpful for a number of reasons, including
Managing your Profile
You can manage your personal information and subscription to our newsletter.
Storing an Address Book
You can store unlimited names and addresses in your account's address book. Your address book makes checkout and gift giving quick and easy.
Managing your Payment Methods
Create, modify, or delete payment methods for your account. You can also set a default payment method to make it faster to complete your purchases.
Order Status and Tracking
You'll be able to see the status of your order and track it once it ships.
How do I create an account?
We’ll have you set up and ready to go in a matter of minutes. Just follow these quick steps:
- Click the “Account” button at the top right on any page.
- Fill in the required fields (such as name, email address, and your account password).
- Click the “Create my Account” button.
And you’re done! If you have any issues or concerns, you can contact us and we will gladly assist you with any questions you have.
I forgot my password. What should I do?
If you can't remember your password, we'll email it to you shortly after you follow these easy steps:
- Go to the forgot password page.
- Enter and confirm your email address and click the “Reset my password” button.
We'll send a new password to the email address you've provided. Make sure to check your spam filters if the message does not arrive within a few minutes.
Can I change my personal information?
Absolutely! Here is a list of the personal information you are able to edit in your account:
- Postal code
- Account password
- Language preference
- Saved credit card on file
Please note that your email address CANNOT be changed at this time.
You can update any of these items in just a few easy steps:
1. Log in to your account and select My Account at the top right side of the page.
2. Choose “Personal Settings” from the menu on the left side of the page.
3. Click the “Edit” tab at the right side of each section heading to make any necessary changes under that section.
4. Be sure to click the “Save” button for each section that you update.
How do I add, remove, or change a billing or shipping address?
You can change any of your billing or shipping information during the checkout process. When you’re asked for this information, add the address or billing information you would like to use and click “Save this shipping address” or “Save this billing address”.
How do I change my "My Store" location?
- Click the “Store” icon on the top of any page. This will bring you to a new page with a search feature and a map.
- Enter a postal code in the search bar titled “Find a store”, and this will bring up a list of Walmart stores near that postal code, as well as a map with their locations.
- Click on the Walmart you would like save as your store, and a white box will pop up with details including the services offered at that location, address, and store hours.
- If this is the Walmart you would like save, click the blue link titled “Save as My Store”.
Someone used my account to place an order without authorization. What should I do?
We’ll be sad to see you go, but if you would like to close your account you can call Customer Service and they will suspend it for you. They can be reached at 1-800-328-0402. If at any point in the future you would like to reactivate your suspended account, please call Customer Service and they will help you through the process.
How do I sign out?
How do I sign up or remove myself from the email newsletter?
Signing up for our email newsletter might be the easiest thing you do all day!
- Scroll down to the bottom of the page. You can do this from any page on our website.
- On the right side of the page you’ll see a heading that says “Sign up for our newsletter”. Enter your email address in the empty box and click the “Sign Up” button.
- That’s it! I told you it was easy.
You’ll receive a welcome email from us within a few minutes. If you don’t see it, check your spam filters or junk mail — it could be hiding somewhere. If at any time you would like to unsubscribe from our emails, you can click the “unsubscribe” link at the bottom of any email.
Getting the most out of My Lists
The easy way to keep track of all your shopping needs
My Lists let you keep track of everything you need at Walmart quickly and easily, from everyday shopping to special events like birthdays and holidays.
Take My Lists with you anywhere!
With My Lists, you can create and edit lists on your computer, tablet or smartphone. For example, you can create a list at home, and then mark items as purchased while you’re shopping in-store. Create up to 50 lists and give them whatever names you like. You can even share them with family members or friends.
Creating your first list
Creating a new list is as easy as thinking up a name. Log in to your account and click on "My Lists" in the menu at the top of the page. If you don't have any lists yet, you'll be shown a field where you can enter a name for your list, like "Dad's birthday" or "Back to school". Click "Save" and you're done! To create another list, select "Create new list" from the List tools menu.
Need help shopping for a niece or nephew? Invite mom or dad to contribute and suggest items or comment on your ideas. Sharing a list is also a great way to shop for a group getaway or party!
To add an item to your list as you shop, click the "Add to list" button below it. Then simply select the list you want to add the item to and continue shopping.
See your savings at a glance
Check the Rollback and Clearance indicators when you're viewing or editing your shopping lists on the My Lists page. They'll let you know how many items on your list are Rollback or Clearance items at the moment, as well as your total savings if you purchase today.
Share your list with someone
You can share your list with a friend by sending them a link via email or in a message. They'll be able to see your list, but they won't be able to add or delete items (if you want someone to be able to add or delete items, add them as a contributor).
Now you're a My Lists expert!
Why not get started with your own list right now?
How do I create an online gift registry at Walmart.ca
3 Choose the type of registry you want, either a Baby or a Wedding Registry
4 Fill in your basic information to create the registry (like your event date, co-registrant information, etc) Log in or create a Walmart.ca account
5 Add items to your online gift registry by clicking the product image. Once the product page has loaded, click the “Add to Registry” button.
Can you create a gift registry in a Walmart store?
Right now, you can create a registry online using a smartphone, tablet, or computer only. You can even do this while in a Walmart store if you have a smartphone or tablet.
How do I add items to my online gift registry?
It’s easy! Each product page has a clear “Add to Registry” button, which allows you to add products to your online gift registry. If you have more than one registry, you will be asked to select which registry you want to add the product to.
How do I add, remove, or delete items from my online gift registry?
Can I invite someone to help me create and manage my online gift registry?
Absolutely! The online Baby Registry allows for friends, family, spouses or partners to be a co-registrant. Their primary role is to help add, delete, or update the quantity of items to the online baby registry. The online wedding registry allows for partners to be a co-registrant. Spouses and partners who act as co-registrants will be part of “Find a Registry” search results.
How do I share my online gift registry with my family and friends?
Can family and friends purchase items directly from the online gift registry on Walmart.ca?
Yes! If the gift is purchased online, it will automatically update the online baby registry. The purchaser can have the gift shipped to their house or a pickup location or the purchaser can enter your address and have the gift shipped directly to you. We’ll send the purchaser an online gift receipt that can be used if you want to exchange the gift. The gift receipt will have the pertinent information to help you make a return in a Walmart store. If you do not have a gift receipt, the current return policy applies.
When does my online gift registry expire?
What is the difference between a Public and Private online gift registry?
What is AutoSave?
AutoSave is a program that automatically delivers items that you or your family use every day. For example, if you’re a new parent and need an endless supply of diapers, then AutoSave is perfect for you! You’ll never have to worry about remembering to buy those everyday essentials and you’ll always enjoy 20% off on diapers and 5% off on all other eligible items that you add to your AutoSave subscription. Simply select items marked “AutoSave Eligible” and choose the delivery, frequency and quantity you’d like. You can easily change, pause or cancel your subscription online anytime.
Why should I sign up for AutoSave?
More than 10,000 customers use AutoSave to keep stocked with their favourite Walmart products. Not only does it save you time, it also offers these awesome benefits:
- Save 20% on diapers
- Save 5% on all other eligible items
- Convenient repeat deliveries with FREE shipping*
- Flexibility — pause your subscription or skip an order anytime
- No annual fee — it’s absolutely free to join and you can cancel anytime
*Standard shipping is free on orders of $50 or more, so you will only be charged for standard shipping on your first AutoSave order if it is under $50. Every AutoSave order afterwards qualifies for free shipping, even if the value of the order is less than $50. However, free shipping excludes remote markets.
Is there an annual fee to join AutoSave?
No! Joining AutoSave is absolutely free. There’s no membership fee or annual fee and you have the freedom to cancel at any time if you wish.
How do I sign up for AutoSave?
To sign up for AutoSave, simply place an order with any item marked “AutoSave Eligible”. When you add an eligible item to your cart, you'll be able to choose between having it shipped once or adding it to your AutoSave account. At this point, you can choose how often you’d like the item delivered. Once you place your order, you’re signed up for AutoSave. Easy!
How do I add a product for AutoSave?
Step 1. Select an eligible products
Step 2. Choose your delivery schedule & the quantity for each delivery
Step 3. Add the product to your cart
How do I access my AutoSave items and view future deliveries?
Sign in to your account on Walmart.ca and go to the “My Account” page. Click the “My AutoSave” tab on the left side of the screen. Then, select the “Subscriptions” tab. You’ll see all of your AutoSave items listed there as well as future deliveries.
Click on each product individually to change the delivery, frequency or quantity. You can also choose to cancel or resume your subscription on this page.
When I sign up for AutoSave, do I pay the same price every delivery?
You’ll pay the price for your AutoSave item applicable on the day your item ships and based on your shipping address. The price that you pay for a given delivery may be more or less than the price of the item on the day that you added the item to your AutoSave account and may also vary depending on your current location. The current daily price for your AutoSave item can been seen in the “My AutoSave” page or the “Subscriptions” tab in “My Account”. If an item goes on Rollback or Clearance and the Rollback or Clearance price is applicable on the day your item ships, you’ll get those savings!
What are my shipping options?
Great question! You can choose to ship your subscriptions to your home, or you can send them to your local Canada Post location and pick them up at your convenience. Your AutoSave order will default to the shipping option you choose, but you can change it at any time! Learn more about all of the other convenient shipping options we offer.
When are my AutoSave items shipped?
You'll see your subscription order date clearly marked under the “Next Order” tab in “My Account”. We'll place the order that day and you can expect to receive it in 5 to 10 business days. You’ll receive an email reminder for your order 10 days prior to the scheduled order date.
If an item is back ordered, we'll notify you by email. We'll follow up if the item is still on back order 15 days later. In the event an item remains on back order through your next shipment date, we'll cancel the original order and resume the scheduled order process. You’ll never be charged for items that are not delivered.
Is shipping free for my AutoSave order?
Standard shipping is free on orders of $50 or more, so you will only be charged for standard shipping on your first AutoSave order if it is under $50. Every AutoSave order afterwards qualifies for free shipping, even if the value of the order is less than $50. However, free shipping excludes remote markets. Learn more about our free shipping options.
How do I change the shipping address or billing information for my AutoSave subscription orders
To change your information, such as your shipping or billing address or a credit card expiration date, please sign in to your account on Walmart.ca and go to the “My Account” page. You’ll see an “Addresses” tab as well as a “Credit Cards” tab. Click on either tab to update your information.
When am I billed for my AutoSave items?
Great question! You’ll be billed for your AutoSave items when they ship. Your order will be charged to the credit card saved to your AutoSave account, which can be found on the “My Account” page. You’ll never be charged for items that are not delivered.
How do I change an order date?
Sign in to your account on Walmart.ca and go to the “My Account” page. Click the “My AutoSave” tab on the left side of the screen. In the “Next Order” tab, please select “Order By Date” in the “View Next Order” menu. Then, click the “Edit Order” dropdown button and click “Edit Date” to adjust accordingly. You also have the option to “Send Now” in the same dropdown menu. Order changes can be made up to 24 hours before the order shipment date.
How do I skip a delivery?
Sign in to your account on Walmart.ca and go to the “My Account” page. Click the “My AutoSave” tab on the left side of the screen. In the “Next Order” tab, please click on the “Edit Order” button and select the “Skip Delivery” option. In the confirmation pop-up select “Skip” to confirm.
How do I change the frequency, quantity or date of a subscribed item?
Sign in to your account on Walmart.ca and go to the “My Account” page. Click the “My AutoSave” tab on the left side of the screen. Then, select the “Subscriptions” tab. Change the “Delivery every” option to change the frequency of your order, “Qty” to change the quantity, and/or click on the “Next Order” date to change the next order date of the subscription. If the “Next Order” date is changed, all subsequent orders for that item will follow the frequency set starting with the new date.
How do I pause or cancel a subscription?
Sign in to your account on Walmart.ca and go to the “My Account” page. Click the “My AutoSave” tab on the left side of the screen. Then, select the “Subscriptions” tab. Click “Pause Subscription” on the item you would like to pause. Click “Remove Subscription” for the subscription you wish to cancel. Please note, you must pause a subscription before you can cancel it.
If you wish to resume your subscription, return to this page and click “Resume Subscription”. Don’t forget to update your shipping and billing information if necessary.
What can I do if my order does not contain all my items, or my order does not come in at all?
First, make sure that you didn’t delete the credit card or shipping address associated with your AutoSave item. If you have, then cancel the subscription and recreate it by signing up again. If this is not the case, please contact our Customer Service team for further assistance.
Promo codes & eVouchers
How do eVouchers work?
To receive an eVoucher, you will need a Walmart.ca account. The eVoucher will be placed in your account after you check out.
Here are the easy steps to redeeming an eVoucher:
1. Sign in to your Account.
2. If you’re ready to check out, click on the shopping cart icon on the top right corner of the page.
3. If there is an applicable eVoucher assigned to your account, you will see the option to “Edit” under the Payment section.
4. Click “Edit” and then click on the drop-down menu to choose the eVoucher you’d like to apply to your order.
5. Click “Save” and continue on to place your order.
Please note that only one eVoucher can be used for each order and its entire value has to be redeemed.
How can I apply a promo code to my order?
Redeeming your promo code† is easy! Here's how:
• *Log into your account on Walmart.ca, enter your promo code in the field, then click on "Redeem promo code".
• Shop your favourite items and discover new ones.
• During checkout, select "Edit" in the payments section and select your eVoucher from the drop down menu.
* You'll need a registered account to redeem promo codes and eVouchers.
† Promo code may be redeemed for Online Grocery only. Walmart PickUp fee and/or shipping fees may be charged where they’re applicable. Minimum PickUp order value is $50 before promo code can be redeemed