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Improving Performance: How to Manage the White Space on the Organization Chart

<p>With more than 150,000 units of two prior editions sold worldwide, <i>Improving Performance: How to Manage the White Space on the Organization Chart</i> is recognized as the book that launched the Process Improvement revolution. This seminal work by the cofounders of the Rummler-Brache Group emphasizes that the greatest opportunities for performance improvement often lie in the functional interfaces--those points at which the baton is being passed from one department to another.</p><p>Through case studies and examples, <i>Improving Performance</i> shows how the Rummler-Brache approach can: </p><ul><b><i><li>Resolve nagging white space issues<li>Forge a stronger link between strategy and process redesign<li>Install a measurement system that provides a foundation for continuous improvement and growth<li>Overcome the common pitfalls in process redesign efforts<li>Implement the significant changes that result from process improvement projects<li>Develop a customer-focused, participative

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Improving Performance: How to Manage the White Space on the Organization Chart

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