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Root Cause Analysis: Improving Performance for Bottom-Line Results, Fourth Edition

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What is RCA? It seems like such an easy question to answer, yet from novices to veterans and practitioners to providers, no one seems to have come to agreement or consensus on an acceptable definition for the industry. Now in its fourth edition, Root Cause Analysis: Improving Performance for Bottom-Line Results discusses why it is so hard to get such consensus and why various providers are reluctant for that to happen.  See what's new in the Fourth Edition: Human Error Reduction Techniques (HERT) -- new chapter Failure Scene Investigation (FSI) -- Disciplined Evidence Gathering Categorical versus Cause-and-Effect RCA Tools Analysis Tools Review The Germination of a Failure Constructing a Logic Tree Introduction of PROACTOnDemandSM The Advantages of Software-as-a-Service (SaaS) The Pros and Cons of RCA Templates Three New Client Case Histories  The authors discuss evidence collection and strategy, failure scene investigation techniques, the human element, and the contribution of human performance and human factors to poor decision making.  They clarify definitions that can be considered ambiguous and underscore the distinctions between applying PROACT manually using a paper-based system versus using an automated software tool. Written by practitioners for practitioners, the book outlines an entire RCA system which involves a cultural paradigm change about how failure is perceived and acted upon in an organization. The authors' trademark, down-to-earth style provides a step-by-step action plan for how to construct and implement a root cause analysis system that can be applied to any industry.

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               <h3>4 equal payments</h3>
               <h4 class="gray">Buy what you love and split the cost. It's that easy. </h4>
            </div>
            <ul>
            <b>
               <li>Add item(s) to your cart.</li>
               <li>
                  Add items to checkout and choose 
                  <image height="14" width="auto" src="https://i5.walmartimages.com/dfw/8822aef6-7abe/k2-_f4ee767f-a90a-4f70-be39-71e5d7b238a0.v1.jpg"></image>
               </li>
               <li>Enter your debit or credit card information. </li>
               <li>Your first payment is taken when the order is processed, and the remaining 3 are automatically taken every two weeks.</li>
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            <p class="gray">Please note that a higher initial payment may be required for some purchases. Pay later in 4 <a href="https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_ca/paylaterin4" target="_blank">terms</a> available here. For Quebec residents, these Pay Later 4 <a href="https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_ca/paylaterin4_quebec" target="_blank">terms</a> are applicable. </p>
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    />
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      body,
      html {
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          width="35%"
          src="https://i5.walmartimages.com/dfw/8822aef6-971e/k2-_ed78b905-6394-4f88-a805-ab299123f2cc.v1.png"
          alt="Walmart Installment Plan"
        />

        <h3>Shop today, take time to pay</h3>
        <p>
          Split your purchase into 6 equal installments*  /
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            href="https://i5.walmartimages.ca/dfw/8822aef6-d3f1/k2-_417f32f7-5074-45a6-b23d-5d5b3039e5b8.v1.pdf"
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        <h4>Here's how it works</h4>
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          <li>Spend $199.99 or more on walmart.ca**</li>
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            Pay with your Walmart Rewards Mastercard. If you don't have one,
            click "Apply Now".
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        <h4>Details</h4>
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          Your qualifying purchase will be split into 6 equal monthly
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        <h4>Don't have a Walmart Rewards Mastercard?</h4>
        <p>
          Apply now and upon approval use your new account to enjoy the
          convenience of an Installment Plan on eligible purchases*. Purchased
          items must appear on a single receipt totaling $199.99 or more (before
          taxes, discounts, Walmart Reward Dollar™ redemptions, and
          shipping/delivery fees)∆
        </p>

        <p>
          *See
          <a
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          >
            Terms and Conditions
          </a>
          for full details
        </p>

        <p>
          ** Eligible Installment Plan purchases are excluded from earning
          Walmart Reward Dollars™. Walmart Gift Cards and Walmart Reward
          Dollars™ cannot currently be used on Installment Plan transactions.
         
        </p>

        <p>
          ∆ All new credit card applications are subject to approval by
          Fairstone Bank of Canada.
        </p>

        <div class="pt3">
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            href="https://www.walmart.ca/en/cp/installment-plan/6000204340202?icid=Glass_PIP_FinancingOptions_WRMC_LearnHow_ApplyNow_WM"
            target="_blank"
            rel="noopener noreferrer"
          >
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              class="pv2 ph3 sans-serif bg-blue white bn no-underline br-pill f6 pointer b"
              type="button"
            >
              Apply now
            </button>
          </a>
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Root Cause Analysis: Improving Performance for Bottom-Line Results, Fourth Edition

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