Frequently asked questions
What is Walmart+?
What is included in a Walmart+ plan?
What plans are available?
What are the conditions for free same-day delivery from store?
Are there any benefits for Express Delivery?
I’m trying Walmart+ for free. Am I eligible for the Crave streaming service benefit?
What qualifies for free shipping with no order minimum?
What are the Crave Terms & Conditions?
Delivery Pass transition to Walmart+
How is Walmart+ different from Delivery Pass?
Do I need to do anything if I already have Delivery Pass?
Did my price or renewal date change?
Getting started with Walmart+
Who is eligible to join Walmart+?
Do I need a Walmart.ca account to join Walmart+?
Do I need to download the Walmart app to use Walmart+?
Free trial
Am I eligible for a free trial or free period offer?
Why don’t I see a free trial or free period offer?
When will I be charged after my free trial or free period offer?
Can I cancel during the free trial or free period offer?
Managing your Walmart+ membership
Where can I manage my Walmart+ account?
Can I share or transfer my membership?
Can I switch plans?
When does my membership renew?
What happens if my payment fails?
Why did Walmart try more than one payment method?
Cancellations & refunds
Can I cancel Walmart+ at any time?
How do I cancel my Walmart+ membership?
When do my benefits end if I cancel?
Am I eligible for a refund if I cancel?
Why is Walmart+ still showing on my account after I cancelled?
Delivery benefits
How does free same-day delivery from store work?
Why am I not seeing free same-day delivery?
Why does the order minimum fee still apply under $35?
Is there a markup on items I order with Walmart+?
Is there a limit to how many times I can order?
How do I change my delivery address?
Are there differences to my grocery order with a Walmart+ plan?
Shipping benefits
How does free shipping with no order minimum work?
How do I know which items qualify for free shipping?
Why does my order still show a shipping charge at checkout?
Is there a markup on items I order with Walmart+?
Is there a limit to how many times I can order?
How do I change my shipping address?
Crave benefits
How do I sign up for Crave through Walmart+?
How do I sign into my Crave account after setting it up through Walmart+?
Which type of plan is included in my Crave streaming service benefit?
What is included in a Crave Standard With Ads subscription?
Am I able to upgrade from the Standard With Ads plan?
What happens if I’m on a Crave Premium plan?
How do I cancel Crave?
How do I contact Crave customer care?
Where can I find Crave Terms & Conditions?
Availability and support
Are Walmart+ benefits available everywhere in Canada?
Who do I contact for assistance with my Walmart+ account?
Walmart Rewards™ Mastercard® Walmart + benefit
Terms & conditions