Holiday Shopping FAQ

Can I pick up my holiday order in store?

Yes! Walmart Pickup allows you to order items on Walmart.ca and have your order shipped directly to any eligible Walmart store in Canada. Orders that are over $25 will ship for free and orders under $25 will include a $5 handling fee. All general merchandise shipped and fulfilled by Walmart will qualify for Free Pickup where the order is $25 or more, with limited exceptions. When shopping on Walmart.ca please look for the Free Pickup message under the Pickup icon in the product page.

It's easy. All you have to do is choose Walmart Pickup when placing your order. Then, we’ll confirm your order by emailing you when it’s ready. Finally, pick it up at your store’s Pickup Point and show a Government Issued Photo I.D. along with the order receipt.

Learn more about Walmart Pickup.

How long do I have to return an item?

Extended Holiday Return Policy

Items purchased between December 1, 2017 - December 25, 2017 can be returned by:

  • January 9, 2018 for items with a 14 day return window
  • January 10, 2018 for items with a 15 day return window
  • January 25, 2018 for items with a 30 day return window

There is no change to the 90 day return window.

Many products are available for return within 90 days, with a few exceptions. Most items can be returned in store, or through mail. We’ll even cover the return shipping cost!

Learn more about our online return policies, including how you can self-serve a return mailer online.

Does Walmart.ca offer free shipping options?

You bet. We offer a range of free shipping options to make your holiday shopping experience more enjoyable and affordable. See our free shipping options below:

Walmart Pickup - FREE Pickup on order above $25 before taxes. For orders under $25, there's a small $5 handling fee.

Home Delivery - FREE on orders above $50 before taxes to many locations across Canada. However, a small shipping charge will apply if your order is less than $50, contains heavy or oversized items, or is being shipped to a remote market.

Canada Post - FREE Pickup on orders above $25 before taxes. For orders under $25, there's a small $5 handling fee. A little note—there’s a $50 shipping charge for Canada Post pickup in remote markets.

Any shipping charges, if they apply, will be noted in your cart, and during checkout.

Does Walmart have extended holiday hours?

We’ve got you covered for all of your holiday shopping needs! We know you have parties to go to, people to see, and feasts to prepare. Sometimes it’s hard to go and buy those special gifts for your loved ones. That’s why we have extended holiday hours for your convenience with select stores open until midnight. 

Use our Store Finder to see stores participating in extended holiday hours.

If the price of a product drops on Walmart.ca after I buy it, can I get a refund for the difference?

Absolutely. All you have to do is contact us within 30 days of your order, provide us with a copy of your digital receipt (email) and we’ll refund the difference. Please note that any items on Clearance are not eligible.

Is my order packaged discretely?

While we ship most purchases in a standard brown box, some items may be shipped in their original container, or have the name of the product stamped on the box. If you need to keep your holiday purchase a secret, we recommend using one of our Pickup services, such as Walmart Pickup or Canada Post, so you can pick it up in store and hide it the way you wish!

Can you deliver my order directly into my home?

Deliveries of small-to-medium-sized packages will go right to your front door, or in the case of apartment buildings, to your lobby. Heavy and/or oversized items will be delivered curbside. Unfortunately, we are not able to bring deliveries directly into your home.

In some remote markets, delivery is available for direct points only. A direct point is the final delivery point of the carrier, for example, at Canada Post that could mean a post station, or for other carriers that could be a retail center depot. You will be notified once their shipment arrives and is ready for pick up.

Learn more about home delivery.

Do you accept Paypal or Walmart Canada gift cards online?

Unfortunately, at this time we don't accept PayPal payments or gift cards for online purchases, but we gladly accept Walmart Canada gift cards in our stores.

How can I track my order?

By simply logging into your Walmart.ca account, you’re able to track your order. After clicking on the “Track order” link, you’ll see the status of your order. If it’s in transit or already waiting for you at home or at your chosen Canada Post office, you’ll be in the loop.

For more details on how to track your order, visit our Order Status page.

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