How do I know if an item is sold by a Marketplace seller?
Great question! You’ll know if a product is sold by a Marketplace seller by finding the “Sold & shipped by” section on any product page or in your cart or at checkout. In this section, you will see the Marketplace seller’s name displayed.
What's a Pro Seller?
A Pro Seller is a top-performing Marketplace seller who consistently delivers exceptional customer experiences, including prompt and reliable delivery, responsive communication, and a track record of customer satisfaction.
How do I buy an item sold by a Marketplace seller on Walmart.ca?
It’s easy! The steps for purchasing an item sold by a Marketplace seller are the same as purchasing any other product on Walmart.ca. Please note that Walmart does not ship items sold by Marketplace sellers. Marketplace sellers will ship their items and will also take care of any customer service inquiries regarding their items. Please contact the Marketplace seller directly for any questions relating to:
- Cancelling the item(s)
- Returning the item(s) (unless item is eligible for an in store return)
- Shipping/tracking issues with the item(s)
- Requesting a receipt for the item(s)
Will a Marketplace seller provide a receipt with my order?
Before receiving your order, you’ll receive email communications from Walmart about the status of your order. Your official receipt should be included in your package from the Marketplace seller. If you don’t find a receipt in your package when it arrives, you can contact the seller directly to request a receipt for your order.
How do I contact a Marketplace seller if I have an issue with their product?
We’re sorry something didn’t go right! See below for steps on how to contact a Marketplace seller:
If you have a Walmart.ca account:
- Sign in to your Walmart.ca account and go to "Purchase History".
- Click on the “Contact Seller” option for the seller you wish to contact.
- Select the item(s) you have an inquiry about.
- Select the reason for your inquiry.
- Describe the issue(s) in the message box provided.
- Click the “Submit” button.
If you checked out as a guest:
- Enter your order number and email address on our order lookup page.
- Click on the “Contact Seller” option for the seller you wish to contact.
- Select the item(s) you have an inquiry about.
- Select the reason for your inquiry.
- Describe the issue(s) in the message box provided.
- Click the “Submit” button.
After clicking the “Submit” button, you will receive an email confirming that your message has been sent to the seller. Within 48 hours, you should receive a response from the seller from a Walmart registered email address. You can respond directly to the seller from your email.
What should I do if a Marketplace seller is non-responsive or if I’m not satisfied with their response?
We value our customers and strive to offer the best customer experience every day. Therefore, if a Marketplace seller did not respond to your inquiry within 3 business days or if you are not satisfied with the response from the seller, please don’t hesitate to contact our
Customer Service team. We’re always here to help!
