Hi, Thank you for your feedback. We're happy to hear that you are enjoying the sound quality of your headset. Yet, we're sorry for any disappointment regarding the lack of a noise-cancelling feature. While the WH-CH520 doesn't feature noise-cancelling, it offers all-day high-quality sound, up to 50 hours of battery life, reliable connectivity, and enhanced call performance. If you're looking for a headset that supports Noise-Cancelling, the WH-CH720N is a great alternative to consider. If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK

Hi, Thank you for your feedback. We're so glad to hear you received the WH-CH520 as a gift! We trust you will enjoy their exceptional sound quality and lightweight comfort they provide. If you need help with the setup, you can use the online manual guide at the following link: https://cutt.ly/wthz0kW3 Moreover, if you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK