Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WH-CH520, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, if any assistance is needed, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser). Menna @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you're enjoying the sound quality of your WH-CH520. Yet, we're sorry to hear that you're not fully satisfied with the design and material of the headset. Furthermore, we appreciate your feedback; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Moreover, if any assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Thank you for that fantastic review, Melisa239! It is wonderful to hear that in just two days you've discovered the WH-CH520 headphones are a perfect fit for you. We are sure the design and color match your style perfectly! We designed these headphones to deliver great sound, a big battery for long listening sessions, and the comfort for daily use. It's truly rewarding to know they performed so well when you went for a run! Thanks for choosing Sony for your daily routine. We hope you continue to enjoy your listening experience! Best regards, Gus, Sony North America Customer Support

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WH-CH520 and happy with the battery life of the headset. We hope you continue to enjoy it for years to come! Furthermore, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi Allie134, Thank you for bringing this to our attention, and we are incredibly sorry to hear that the left side of your headphones stopped working so soon. We want to help get this resolved for you right away. Please try resetting and initializing your headphones, as this often clears up glitches and connectivity issues: 1- Reset the headset: You can find the step-by-step instructions on how to safely reset your specific model here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html 2- Initialize the headset: If a reset doesn't work, initializing the headphones will restore them back to their original factory settings. You can follow the guide here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html If the issue persists after trying these steps, we highly suggest contacting our technical support team so we can look into the warranty options available for you. You can reach out to us directly through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony! Best regards, Dominick