We’re sorry to hear Glade® didn't transform your space with its authentic fragrance. If you haven’t already, try adjusting the dial on the warmer to the highest setting. For rooms larger than 10' x 10', we recommend using additional warmers to ensure the scent carries properly. We’d be happy to investigate this further. Please give us a call at 1-800-558-5252 (weekdays, 8 a.m. – 4:30 p.m. CT) and provide reference number: 23219666. Hope to hear from you! – Megan, SC Johnson Consumer Care

We’re sorry to learn of your experience. Know comments like yours are taken seriously and we’d like to talk a little more about this. When you have a moment, give our team a call at 1-800-558-5252 (weekdays between 8 AM and 4:30 PM CT) and mention your reference number: 23224788. We look forward to hearing from you! – Mindi, SC Johnson Consumer Care

Thanks for letting us know about this. We're sorry to hear of your experience. Each Glade® PlugIn is expected to help you design the perfect energy for any room. We'd like to chat with you further and get the chance to help. Please give our experts a call at 1-800-558-5252 (weekdays between 8 a.m. and 5 p.m. CT) and provide reference number: 22983687. We look forward to your call! – Mindi, SC Johnson Consumer Care

We're sorry to hear these let you down, Janice. We'd expect you to have a great fragrance experience every time as each refill should fill the room with notes of Ripe Pineapple, Hibiscus and Peach Nectar. We want to make this right as your experience missed the mark. Please give us a call at 1-800-558-5252 on weekdays between 8 a.m. and 4:30 p.m. CT. Be sure to mention reference number 23251778. Have a good day! – Brooklyn, SC Johnson Consumer Care