We're really sorry to hear about your recent experience with our product. We appreciate you taking the time to let us know, and we want you to know that your feedback is important to us. It’s disappointing to hear that we didn’t meet your expectations with the Zinus 12 Calm Green Tea Cooling Gel Memory Foam Mattress Pressure Relieving Adult Queen, and we’d love to understand more about what happened so we can make things right. Please provide us with more details about your issue by contacting us at support.zinus.com, and we'll ensure that we address your concerns as quickly as possible.

Hi Elizabeth, we're sorry to hear you were not satisfied with the item. Feel free to call us at (800) 613-1225 or visit support.zinus.com for chat and email support and we'll be happy to look at all the options for you.

Hello, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Hello, We're sorry that you're not satisfied with your purchase. We understand that mattress comfort is a personal preference so Zinus offers a 100 night trial. Please contact Zinus Customer Support and our team would be glad to assist you with return instructions. Please contact us at 800-613-1225, Thank you.

Hello, Thank you for your review and we apologize that you are experiencing issues with your purchase. Please reach out to Zinus Inc. so we can discuss this matter with you further. We can be reached at (800) 613-1225 or by opening a support ticket at support.zinus.com. Thank you.

Hello, We are sorry to hear that you've had this experience. The degree of firmness each customer experiences varies depending on their preference and body type. That being said, we take your sleep seriously. Please contact Zinus Customer Service immediately as they would like to assist you in the best was possible. They can be contacted at 800-613-1225, Thank you.