Hi there, thank you for taking the time to share your feedback with us. OneBlade is not designed to give such a close shave as a traditional shaver. If you are looking for a clean, everyday shave, we would recommend using one of our Philips Shavers. If you have any questions about this product, we please feel free to get in touch with us directly on social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon.

Hello and thank you for your rating and review regarding our QP4530_30 device. We value your time and effort to share your genuine feedback and experience with us, it very important to us. We appreciate your honest review and experience so far with the OneBlade and thank you for sharing this, we’re sorry to hear that you have a broken blade, this is not what we want for you and can help you with that. Our blades are manufactured to the highest quality, we need to be sure that you have our authentic blades and they were purchased from either our online store or a reputable retailer? Please note that OneBlade is designed to leave a little space between the blade and your skin, making it the perfect compromise between a close shave and a skin-friendly one. We would also like to refer you to an article on our website> please search for this: When should I replace the blade in my Philips OneBlade? Your OneBlade is equipped with a blade-wear indicator that will slowly change as you use the blade. The pattern on the blade will let you know when it's time to replace it. The pattern on the blade will slowly change to an arrow symbol, indicating it is time to change the blade. For some of our older models, the device will gradually display a green bar instead of showing the arrow symbol. If you'd like to get in touch with us for further assistance, please feel free to message us on Facebook, Instagram or X. Alternatively, you can visit our web page to find more contact options. Kind Regards, Philips Consumer Care.