Hello, Thank you for taking your time to share your experience here. I am sincerely sorry that you are not satisfied with performance of your shaver. Let me share some tips with you that will hopefully improve it. To achieve the best results with your shaver make sure that it is charged sufficiently before using it. Full charge is achieved after 1 hour. Another factor that can affect performance of your device is its maintenance. If there is anything blocking the cutting element of your shaver, it may work less effectively. To ensure it functionality, clean it after each use, please. I hope that helps, but please know that my colleagues and I are happy to discuss any additional questions with you. You can get in touch via Facebook, Twitter or via the contact page on our website. ​ Alternatively, if you think the full product isn’t performing as expected, you can try our new DIY repair/exchange feature, also available on our website. ​ Cheers, Julie