Hi there, Thank you for taking the time to share your review with us. We are sorry to hear about your experience with the Philips Norelco Shaver Series 9000. We appreciate your loyalty and will share this feedback with our product development team to help improve your experience in the future. To assist you further in this matter please get in touch via social media. We’re available on Facebook (@Philips) and X(@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care

Hi, Thanks for reaching out to us regarding your new Philips Norelco Shaver 9500. We are sorry to hear that your shaver has not been providing you with the anticipated close shave, and hope we can improve your experience. It is a fact that your skin and beard need time to adjust to a new grooming system. At first you may not get as close a shave as you expect, or your face may even become slightly irritated. This is normal since your beard and skin will need time to adjust. Invest 3 weeks and you'll soon experience the full joy of your new shaver. Stick with it! If you alternate shaving methods during the adjustment period, it may make it more difficult to adapt to the Philips Norelco shaving system. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards,

Hello and thank you for your rating and review regarding our XP9201 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. In order to achieve the the best possible shaving results you need to use the shaver in a circular motion.Also a wet or dry shave can greatly improve your result. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards,