Hi JRW60, Thank you for sharing your feedback with us. We are sorry to hear that our shaver doesn't fulfill your expectations. You may improve your shaving experience by watching the following video: https://www.youtube.com/watch?v=QHSMuc7lH2E If this doesn't improve your shaving experience, please feel free to visit us on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care

Hello and thank you for your rating and review regarding our S9983_55 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. It helps us improve our products and customer satisfaction as a result. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards, Philips Consumer Care.

Hi, Thanks for reaching out to us regarding your new Philips Norelco Shaver 9500. We are sorry to hear that your shaver has not been providing you with the anticipated close shave, and hope we can improve your experience. It is a fact that your skin and beard need time to adjust to a new grooming system. At first you may not get as close a shave as you expect, or your face may even become slightly irritated. This is normal since your beard and skin will need time to adjust. Invest 3 weeks and you'll soon experience the full joy of your new shaver. Stick with it! If you alternate shaving methods during the adjustment period, it may make it more difficult to adapt to the Philips Norelco shaving system. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards,

Hello and thank you for your rating and review regarding our S9974_35 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. This is not the experience we like our customers to experience while using our products. We would like to hear more about this situation. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards, Philips Consumer Care.