When you pre-order with Walmart.ca, you get a bunch of benefits:
- Guaranteed item
No waiting in lines or overnight camping necessary. - Locked down prices
Get hot prices on hot pre-orders. - Free shipping
On orders over $35 (before taxes & fees). A flat fee of $7.97 applies to orders below $35 (before taxes & fees). - Exclusive extras
Get unique offers like video game beta codes and more (when applicable).
How do I place a pre-order?
It’s easy! Simply add the item that’s available for pre-order to your cart and check out. You can choose one of our convenient shipping options, like Home Delivery or Store Pickup. After your order is placed, you’ll receive an email confirmation with everything you need to know.
When will my pre-order item ship?
It’s important to remember that the ship date is different than the release date (or “street date”) of a pre-order. Once your pre-order item is officially released by the publisher/supplier, we’ll send you an email letting you know that we’ve shipped it. You’ll get the item as close to (but not before) the release date as possible.
If individual pre-order items ship separately, do I get charged for shipping each time?
No, never! The cost of shipping is determined by your complete order, not by individual items.
When will I be charged for my pre-order?
Please note, when you place a pre-order using a Walmart Canada gift card or Walmart Rewards, or PayPal account, you will be charged at the time your order is placed.
My bank account shows Walmart charging me more than once. Why?
When you place a pre-order, our systems create an authorization hold on your credit card. This hold is not a charge — it simply confirms your card is valid and has available credit equal to the purchase amount. The charge for your pre-order does not occur until the item ships.
Please note, if you use a Visa Debit card, an authorization hold will still be placed. Visa Debit functions like a credit card, but uses the funds in your debit account, rather than your credit card’s available credit.
Why do some pre-order items have reduced pricing?
In some cases, select pre-order items will have a reduced price for a limited time.
I pre-ordered a video game. Will I receive a beta code?
Beta codes are only offered on select video game pre-orders, not all. Sometimes, a publisher will release a beta code so that excited gamers can try the game online as they wait for the official release. If your video game pre-order is eligible, you’ll get an email notification with the beta code once it is made available from the publisher. Be sure to check your junk/spam folder or add Walmart.ca as a safe sender!
Can I modify or cancel my pre-order?
If you have a Walmart.ca account, you can log in to make changes or cancel your order within 30 minutes of placing it. We can’t modify or cancel an order beyond this time. But, we do offer easy return options once you receive the item and decide you don’t want it.