Steps to Reset Your Password
If you lost or forgot your Walmart.ca password, you can easily reset it using the following steps:
- On the sign-in screen, enter your email address and select Continue.
- On the password entry screen, select Forgot password below the password field.
- Select Send code.
- Check your email for the 6-digit verification code. Be sure to check your junk or spam folder.
- This code expires after 30 minutes. If your code expired, request a new one using the steps above.
- Enter the 6-digit code and select Continue.
- Enter a new password you've never used before.
- Your password must include:
- Eight characters
- Uppercase letters
- Lowercase letters
- At least one number or special character.
- Select Create new password and sign in.
If you received an email saying your password was changed and you have unrecognized charges on your account, you can learn more about how to protect your information.
Steps to Change Your Password
- Log into your Walmart account on the app or website.
- Go to Account.
- Select Personal info.
- Find the box labeled Password and select Edit.
- Enter your current password.
- Enter a new password you’ve never used before and select Save.
Choose How You Sign In
You have options for how you sign in to your Walmart.com account.
- Log into your Walmart account on the app or website.
- Go to Account.
- Select Personal info.
- Choose from these options:
Password: Use a password each time you sign in. - Password-less: Have a one-time verification code sent to your phone or email instead of a password.
- Two-Factor Authentication: Use a password plus have a one-time verification sent to your phone or email.
How to Troubleshoot
You Can’t Access Your Email Account
If you don’t have access to the email account linked to your Walmart.com account, you must create a new account.
You Didn’t Get a Verification Code
If you didn’t get an email with your code:
- Check your spam/junk folder.
- Check to make sure you’re entering the same email you used to sign up for your Walmart.com account.
Your New Password Isn’t Working
If you get a message saying you can’t use your new password, you may be trying to use the old one. Pick a new password.
Can I change my personal information?
Absolutely! Here is a list of the personal information you are able to edit in your account:
- Phone number
- Name
- Postal code
- Email address
- Account password
- Language preference
You can update any of these items in just a few easy steps:
- Sign in to your Walmart.ca account.
- Select "My account" and then choose “Personal settings”.
- Click the “Edit” tab of the section you're trying to update and make any necessary changes.
- Be sure to click the “Save” for each section that you update.
How do I add, remove, or change a billing or shipping address?
You can change any of your billing or shipping information during the checkout process. When you’re asked for this information, add the address or billing information you would like to use and click “Save this shipping address” or “Save this billing address”.
How do I change my "My Store" location?
- Click the “Store” icon on the top of any page. This will bring you to a new page with a search feature and a map.
- Enter a postal code in the search bar titled “Find a store”, and this will bring up a list of Walmart stores near that postal code, as well as a map with their locations.
- Click on the Walmart you would like save as your store, and a white box will pop up with details including the services offered at that location, address, and store hours.
- If this is the Walmart you would like save, click the blue link titled “Save as My Store”.
Someone used my account to place an order without authorization. What should I do?
Please call Customer Service at 1-800-328-0402 to report the unauthorized activity. They can assist in cancelling the order and securing your account. Update your account password to ensure it is strong and unique to prevent future unauthorized access. Check your account settings to confirm your email and phone number are correct, and enable two-factor authentication if it is not already enabled.
How do I sign out?
Simply click on your name on the top right-hand side of the page, and then click “Sign Out”.
How do I sign up or remove myself from the email newsletter?
Signing up for our email newsletter might be the easiest thing you do all day!
- Scroll down to the bottom of the page. You can do this from any page on our website.
- On the right side of the page you’ll see a heading that says “Sign up for our newsletter”. Enter your email address in the empty box and click the “Sign Up” button.
- That’s it! I told you it was easy.
You’ll receive a welcome email from us within a few minutes. If you don’t see it, check your spam filters or junk mail — it could be hiding somewhere. If at any time you would like to unsubscribe from our emails, you can click the “unsubscribe” link at the bottom of any email.
I would like to close my account. What do I do?
We’ll be sad to see you go, but if you would like to close your account you can contact us and we will close it for you. If at any point in the future you would like to reactivate your account, please contact us and we will help you.
Can I update the credit card saved to my account?
Yes! You can update the credit card saved to your account by following these simple steps:
1. Sign in to your Walmart.ca account.
2. Select "My account" and then the "Credit Cards" tab.
3. You can add a new credit card, edit or remove an existing credit card, and/or designate a primary credit card.
What is two factor authentication?
Two factor authentication is an extra layer of security for your Walmart.ca account. In addition to using your chosen password upon login to your account, a one-time code will be sent to your mobile phone number which you can use to complete your login. The code will remain active for 30 minutes. If the code expires, please restart your login attempt and a new code will be sent to you.
How can I enable two factor authentication on my account?
Sign in to your Walmart.ca account and go to "Profile settings" under "My account." Verify the primary mobile phone number saved in your account by entering the one-time code that will be sent to it. Once verified, select "Enable" for two-factor authentication and enter a new one-time code that will be sent to your primary mobile phone number.
The next time you sign in to your account, you’ll be asked to enter a one-time code that will be sent to your phone number in addition to your chosen password for added security. The code will remain active for 30 minutes. If the code expires, please restart your login attempt and a new code will be sent to you.
How can I disable two factor authentication on my account?
Sign in to your Walmart.ca account and go to "Profile settings" under "My account." Select "Disable" for two-factor authentication.
What do I do if I can't sign in to my account?
If you’re not able to sign in to your account, please contact our Customer Service team. A representative will be happy to assist you in enabling or disabling two-factor authentication on your account.