I forgot my password. What should I do?
If you can't remember your password, we'll email it to you shortly after you follow these easy steps:
- Go to the forgot password page.
- Enter and confirm your email address and click the “Reset my password” button.
We'll send a new password to the email address you've provided. Make sure to check your spam filters if the message does not arrive within a few minutes.
Can I change my personal information?
- Phone number
- Name
- Postal code
- Email address
- Account password
- Language preference
You can update any of these items in just a few easy steps:
- Sign in to your Walmart.ca account.
- Select "My account" and then choose “Personal settings”.
- Click the “Edit” tab of the section you're trying to update and make any necessary changes.
- Be sure to click the “Save” for each section that you update.
How do I add, remove, or change a billing or shipping address?
How do I change my "My Store" location?
- Click the “Store” icon on the top of any page. This will bring you to a new page with a search feature and a map.
- Enter a postal code in the search bar titled “Find a store”, and this will bring up a list of Walmart stores near that postal code, as well as a map with their locations.
- Click on the Walmart you would like save as your store, and a white box will pop up with details including the services offered at that location, address, and store hours.
- If this is the Walmart you would like save, click the blue link titled “Save as My Store”.
Someone used my account to place an order without authorization. What should I do?
How do I sign out?
How do I sign up or remove myself from the email newsletter?
- Scroll down to the bottom of the page. You can do this from any page on our website.
- On the right side of the page you’ll see a heading that says “Sign up for our newsletter”. Enter your email address in the empty box and click the “Sign Up” button.
- That’s it! I told you it was easy.
You’ll receive a welcome email from us within a few minutes. If you don’t see it, check your spam filters or junk mail — it could be hiding somewhere. If at any time you would like to unsubscribe from our emails, you can click the “unsubscribe” link at the bottom of any email.
I would like to close my account. What do I do?
We’ll be sad to see you go, but if you would like to close your account you can contact us and we will close it for you. If at any point in the future you would like to reactivate your account, please contact us and we will help you.
Can I update the credit card saved to my account?
1. Sign in to your Walmart.ca account.
2. Select "My account" and then the "Credit Cards" tab.
3. You can add a new credit card, edit or remove an existing credit card, and/or designate a primary credit card.
What is two factor authentication?
How can I enable two factor authentication on my account?
The next time you sign in to your account, you’ll be asked to enter a one-time code that will be sent to your phone number in addition to your chosen password for added security. The code will remain active for 30 minutes. If the code expires, please restart your login attempt and a new code will be sent to you.