What is the return policy for Marketplace items?
For Marketplace items related to the categories listed below, please contact the Marketplace seller directly. These items will not be accepted in stores.
- Fuel Powered Equipment
- Dangerous goods (i.e. hazardous materials containing chemicals, compressed gas or liquids which could pose a health or safety risk, etc)
- Oversized or overweight products (i.e. weighing greater than 100 lbs or larger than 40” by 48”, such as but not limited to full-size mattresses and large appliance items, etc)
- Where Items exceed $250 in value
- Where Items are on Recall
- Where Items are reported to cause Bodily Injury or Property Damage
Customers can initiate such returns by reviewing return instructions located on the shipping notification email or contacting Customer Service at 1-800-328-0402 for assistance.
Return Window
Most Marketplace sellers have a minimum return window of 30 days from the date of delivery, with the exception of certain items, which are listed below. Items marked with an asterisk (*) must be returned unopened. Valid proof of purchase must accompany the product in all cases:
Within 14 days
- Wireless Prepaid Phones
- Camcorders & Digital Cameras
- Computers / Laptops
- GPS units
- Monitors
- Printers
- Tablets & eReaders
- Video Game Consoles & Handhelds
- Video Games & Computer Games*
- Wearable Tech
Within 15 days
- Contract post-paid phones* – See Note 1
Within 30 days
- Drones with GPS Function*
- Headphones & Earphones*
- Home and Portable Audio Systems*
- Ink Cartridges & Toners*
- Portable Video Players*
- Movies & Pre-Recorded Music*
- Air Mattresses & Pumps* – See Note 2
- Inflatable pools, whirlpools & hot tubs* – See Note 2
- Breast Pumps*
- Disposable Contact Lenses*
- Infant / Children Car Seats*
- Personal Care Items* – See Note 3
- Software Products*
Refunds: When you return an item, we will refund the item cost along with any applicable tax and environmental fees. If the product is defective or you received the wrong item, we will also refund the associated shipping charges. Please note that shipping fees are not refundable if the return is due to a change of mind.
Final Sale:
- Swimwear and Covers (when hygiene liner is removed)
- Undergarments (all)
- Trading & Collector Cards
- Food – See Note 4
- Family Planning Products
- Prescription Medication
- Diabetic Products (meters, strips, lancets, lancet devices and syringes)
- Sexual Wellness Items
- Pierced Earrings
- Special Order Jewelry
- Photo custom services
- Prepaid Phone Cards
Variable:
- Halloween Costumes – See Note 5
Note 1: Subject to applicable legislation. Conditions may vary by carrier. See plan terms and conditions.
Note 2: If opened, can only be exchanged for replacement with an identical item or suitable substitute of equal price.
Note 3: Personal care items include but are not limited to: feminine care, hands and feet, incontinence, massage and spa, men’s grooming, oral care, hair removal, hair accessories, hair color, hair appliances, personal wash, styling, skincare, deodorants, perfumes, baby needs, care travel kits, face masks, etc.
Note 4: Any food items purchased from Marketplace sellers are considered final sale. Food items may not be returned to Walmart stores or shipped back to sellers. In the event of a seller-fault return reason (i.e. expired item upon arrival, damaged item, incorrect item, etc), please contact the seller directly to request a refund.
Note 5: Unopened Halloween costumes can be returned both in store and direct to seller up until 7 days prior to October 31.
Additional Exceptions
- The return time frame begins from your order delivery date.
- Some sellers may have exceptions for certain items. If unsure about the Return Policy for an item, please contact the Marketplace seller directly.
- Customers may be required to pay return shipping charges on direct to seller returns.
What is the return policy for Marketplace items fulfilled by Walmart?
Items sold by Marketplace sellers and fulfilled by Walmart follow Walmart Canada’s standard Return Policy.
I bought an item from a Marketplace seller on Walmart.ca. Can I return it at a Walmart store?
Yes! For your convenience and peace of mind, eligible Marketplace items can be returned to Walmart stores.
For Marketplace items related to the categories listed below, contact the seller directly. These items will not be accepted in stores.
- Fuel Powered Equipment
- Dangerous goods (i.e. hazardous materials containing chemicals, compressed gas or liquids which could pose a health or safety risk, etc)
- Oversized or overweight products (i.e. weighing greater than 100 lbs or larger than 40” by 48”, such as but not limited to full-size mattresses and large appliance items, etc)
- Where Items exceed $250 in value
- Where Items are on Recall
- Where Items are reported to cause Bodily Injury or Property Damage
Please note, Marketplace items returned to a Walmart store must include all original packaging and materials as well as the order number.
How do I initiate a return for an item sold by a Marketplace seller?
We’re sorry that something didn’t go right! If the item is eligible for a return, please follow the steps below to return it:
In store return:
- Please bring the item(s) along with all the original packaging and materials to the Customer Service desk at your Walmart store. We also require your order number to process the return. Please note, only items valued less than $250.00 CAD are eligible for in store returns. If you wish to return items with a retail price above $250.00 CAD, please reach out to the Marketplace seller directly.
Direct to Seller return:
- Click the “Contact Seller” option in "Purchase History" in your account.
- Select the item(s) you wish to return.
- Select the reason as “Returns".
- Please briefly explain the reason why you would like to return the product.
- Click the “Submit” button.
Please note that customers may be required to pay return shipping charges on direct to seller returns.
