We understand that you have places to be and things to do. So, if you missed your delivery, don’t worry!
Here’s how you can locate your order:
If your package is damaged when it gets to you, rest assured that we'll do all we can to help! First, contact us we will help arrange to have your product returned. Of course, you will not be charged for this, and we will give you a full refund for your product. Please let us know if there's anything else we can do to help, or if you would like to re-order your product.
Walmart Pickup allows you to order items on Walmart.ca and have your order shipped directly to any eligible Walmart store in Canada. Orders that are over $25 will ship for free and orders under $25 will include a $5 handling fee. Walmart Grocery Pickup is a separate program where you can order fresh groceries online and pick them up at a participating Walmart location. This program is free for orders over $50 (before taxes) and includes having one of our grocery shopping experts hand pick your groceries and then load them in your car for you. For more information on Walmart Grocery Pickup, click here.
You’re going to love Walmart Pickup. Here are some of the benefits you’ll enjoy:
All general merchandise shipped and fulfilled by Walmart will qualify for Free Pickup where the order is $25 or more, with limited exceptions(see below – What is not eligible for Walmart Pickup?). When shopping on Walmart.ca, please look for the Free Pickup message under the Pickup icon in the product page.
To see if an item is eligible for Next Day Pickup, check the estimated delivery date on the product page under “Pickup” and “When can you get it?”. If it estimates one day later, that means the item is available for Next Day Pickup.
Any product weighing 200 pounds or more is not eligible for Walmart Pickup. To check if an item is eligible for Walmart Pickup, please look for the Walmart Pickup message under the Pickup icon on the product page.
Some items ordered online will be available for Next Day Pickup because they may be sourced from your local Walmart store instead of our warehouse. Other items ordered online will be available for Walmart Pickup within 4-12 business days from when the order was placed. This will vary depending on your Walmart store location and shipping region within Canada.
Product assembly is not included and gift wrapping is not available. Also, products may be larger than expected due to packaging. Please consider this when choosing the vehicle used to pick up your order.
The order will be held in a secure location for 7 days from the day the order is ready for pickup. You will receive an email when your items are ready for pickup, along with a date by which the items must be collected. Any items that are not picked up in this timeframe will be cancelled and a refund will be made to your original method of payment.
You will need to bring a Government Issued Photo I.D. and a copy of your Ready for Pickup email. You can also show the email on your phone if you prefer.
Yes! If someone else picks up the order, we will ask for the name on the order and the order number. Please ensure the person picking up the order has this information.
An email will be sent to you with Pickup point directions for your selected Walmart store. Your Pickup point with either be at a Pickup parking spot (available at select stores only), a Pickup booth, or a Pickup tower inside the store.
Great question! The reason some items in your order may be ready for pickup on different days depends on where the items ship from. For example, some items may be available for Next Day Pickup because they may be sourced from your local Walmart store instead of our warehouse. Items that come from the warehouse will be available for pickup within 4-12 business days from when the order was placed. This will vary depending on your Walmart store location and shipping region within Canada.
At this time, you aren’t able to select a time slot for your online Walmart Pickup order. Some items in your order may come from different locations and we wouldn’t be able to guarantee shipping in accordance with individual pickup times. Instead, we’ll notify you via email when items in your order are ready for pickup.
Did you know you can schedule a pickup for Walmart Grocery Pickup orders? For more information on Walmart Grocery Pickup, click here.
Pickup is easy!
1. Shop online & select Pickup as your shipping method at checkout.
2. Go to the Pickup Tower inside the store once your order is ready for pickup.
3. Enter your order number on the Tower’s screen to retrieve your items. Enjoy!
No! We’ve made the Pickup process much faster and simpler at no cost to you.
The Pickup Tower is currently in pilot phase at two Walmart stores: Heartland Supercentre and Oakville Supercentre.
It’s about 16 feet tall and 8 feet wide.
It can hold up to 300 packages! Depending on the size of each package, of course.
No, there are some restrictions. Large and fragile packages and any package with liquid will still be held in our storage areas. Simply follow the on-screen instructions on the Pickup Tower and an associate will bring out all of your items.
We offer great shipping options to make your shopping experience more enjoyable and affordable! Use the postal code lookup below to view your shipping options and check if you qualify for free shipping.
FREE Walmart Pickup – Order online and pick up eligible items at your nearest store. Walmart Pickup is free for orders over $25 (before taxes). For orders under $25, there’s a $5 handling fee. Some exclusions apply
FREE Home Delivery – We offer free shipping on items sold and shipped by Walmart, excluding grocery orders, to select locations in Canada on orders over $35 (before taxes). Shipping charges will apply if your order is less than $35, contains heavy or oversized items, and/or is being shipping to a location that does not qualify for free shipping, particularly remote locations.
Please note, any applicable shipping charges will always be noted in your cart and during checkout. We show an estimated shipping cost in your cart as you add or remove items. This estimate is based on our lowest-price shipping method and assumes all items in your cart are going to a single address within Canada. Certain items we offer do carry associated shipping charges either per item or per order amount. Some remote areas of Canada can only be serviced by air delivery. In these cases, free shipping is not available and extra shipping charges may apply.