I read a lot of reviews, and I saw several that complained about the machine breaking. Well, I ignored them, and here I am with a broken machine. I got the machine in July, and it is now late August. When I try to brew coffee it leaks water everywhere, and sometimes it will just shut off after I put a pod in and press the button and brew nothing. The machine has wasted like 10 of my pods now. Super disappointed, especially because these machines are not cheap.

I bought this a month ago for my Airbnb because I am a devoted Nespresso fan. Within one month, my guests are getting multiple error messages in one day and it is tripping the breaker. It is clunky and I hate the manual mechanism when closing the capsule compartment. Not nearly as elegant as the Next. I'm going back!

I purchased this machine over 2 years ago and have gone through 3 of them and they have all broken. Over time they start to leak and then it breaks their motor. Customer service is amazing, I will say that. Evey time my machine has broke they send me a brand new one. My 3rd one is now taking a turn for the worst and I will be getting a different machine. 10/10 do not recomend this model

My parents have a Nespresso machine for over 10 years that I love, so when I moved out I had to get one and since theirs was getting older they figured they'd see how mine works and decide if they should buy a new one. I am highly disappointed with this machine.. I've had the machine for about a year and I constantly have issues with it. At first it was small issues (like not pouring the right amount of coffee or not working once & a while), so I let it go, but now it's constant.. I have to do a complete clean of my machine EVERY TIME I want a coffee so it's takes about 10 minutes to make a coffee.. I thought it needed a deep clean so I order the descaling kit and used that, but I am still having the same issue… it shouldn't be this complicated and frustrating to make a coffee. It's extremely frustrating when you have people over and it takes an hour to make just a few coffees.. Don't recommend this machine & currently debating if I need to find a new brand.

I bought the unit 3 weeks ago and from first use it has been making a very loud noise as it brews the coffee. Before the Vertuo Next I had a Vertuo Plus and the plus is significantly quieter but much more expensive. My advise is to pay for the more expensive machine unless u don't mind a very loud coffee machine.

I received this as a Christmas gift and it stopped working after 9 months. I kept getting error messages that the pod was not a Nespresso pod (which it was). After wasting 4 pods, I tried to clean and descale, but still didn't work. Also, tried to reset-unsucessful. Then I tried to reset the bluetooth connection-still didn't work. The most frustrating thing was the leaking from the bottom that stained my new granite counter top.

This machine is horrible. Nonstop issues with the blinking orange light no matter how much I cleaned, descaled or even used distilled water. 2nd Nespresso machine and I am so bummed I switched to this one... Such a disappointment and only lasted 1 year.

This device, in all honesty should've been recalled! I have owned my "first" unit since April 2020 and within that time frame there have been countless tech support phone calls/video calls, replacement parts, and as well as full machine replacements (May 2022). The error messages, the cleaning process, the fighter jet sounds it makes, the coffee missing the cup, and the time it takes to fix and troubleshoot is absurd. The tech support has been helpful, caring and friendly. But owning this machine- (Vertuo Next) has been a full time job. Please buy any other Vertuo machine. Any of them! Just not this one. I love my Nespresso (4 year owner), the brand and their impact to the environment- but please do not buy this... Even if you see it on a major discount. It's easier to take care of a child then this machine. Do your research before you buy. I understand there are "some" positive reviews, but take them with a minuscule grain of salt.

I bought this machine in November 2020 and it worked amazing for the first 11 months. Then randomly I could not get it to brew for the life of me. It seems to be a consistent issue where it starts to brew, blinks two orange lights and then nothing. I've wasted so much money on unused pods and so much time trying to get it to work! I ended up getting a replacement machine, which started doing the same exact thing only two/three weeks later. This machine is extremely frustrating and not worth your time! Thankfully, the awesome Nespresso team is sending me a new model but they need to discontinue the VertuoNext. There is no reason I should go through two machines within a year, both having the same unresolvable issue.

Original machine broke within a few months of light use. Was sent a replacement, which also broke a few months later. Based on my experience and the reviews here, seems like there's a ~40% chance the machine will break on you shortly after buying it.