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Avis et évaluations des clients pour
Machine à café et espresso Vertuo Next de Nespresso par De'Longhi, Blanc
3,9 sur 5 étoiles
étoiles
3,404 évaluations3,363 avis
  1. 5 étoiles61% (2,069)
  2. 4 étoiles11% (385)
  3. 3 étoiles4% (133)
  4. 2 étoiles6% (199)
  5. 1 étoile18% (618)
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Affichage de 471-480 sur 3,368 avis
Oct 6, 2022
Nom de l'évaluateur: David W
1 sur 5 étoiles
Évaluation de 1 sur 5 étoiles

Great coffee but leaks

Worked great for a month then started leaking. Cleaned it and it was fine for a few weeks. Then came the blinking amber light. Clean, descale, clean, clean, clean and nothing. Only 18 months old and out of warranty. Seems this is an issue with this model and several others. Stay away

Traduit par Walmart
Évaluation de Nespresso USA
Utile?PRD60002011567436000201156743
réponse de Customer Service

Thank you for your review. We’re dismayed to learn that your Vertuo Next machine stopped working to your satisfaction. Though your machine’s one year warranty has expired, Nespresso offers troubleshooting the lifetime you own your machine. If troubleshooting is unsuccessful, we have out of warranty repair and replacement options via our Assistance Service Program. We recommend calling out toll-free number 800-562-1465 to speak with a machine expert to troubleshoot your machine. We’re available 24 hours a day and 7 days a week by phone. We look forward to speaking with you soon, to get you back to your Nespresso coffee ritual.

Oct 26, 2022
Nom de l'évaluateur: Lo75
1 sur 5 étoiles
Évaluation de 1 sur 5 étoiles

Disappointing

I am truly disappointed in this machine. I bought my vertigo next last December and loved it but for the past month it has started leaking so I tried to descale the machine and now it's stuck on the orange blinking light. Tried to do a factory reset and it won't even let me do that. 10 months and now it's useless

Traduit par Walmart
Évaluation de Nespresso USA
Utile?PRD60002011567436000201156743
réponse de Customer Service

Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and a replacement machine has been arranged for you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!

Apr 30, 2022
Nom de l'évaluateur: coffeelovers
1 sur 5 étoiles
Évaluation de 1 sur 5 étoiles

Love, if it would work consistently..

We owned this machine 2 months before the orange light began giving us issues. We thought we resolved the issue but it got worse and more often. We called the company and did a video call so they could see. By mid April 2022 (began using in January 2022) it had completely stopped working on the video call. They sent another which we were happy with but today (end of April) it began giving us a red light. We reset the machine each time and will give it a chance. But we recommend a different model! We have hundreds of dollars of coffee to use and a machine that is hit or miss right now.

Traduit par Walmart
Évaluation de Nespresso USA
Utile?PRD60002011567436000201156743
réponse de Customer Service

Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!

Nov 30, 2020
Nom de l'évaluateur: Anonyme
1 sur 5 étoiles
Évaluation de 1 sur 5 étoiles

Bluetooth fonctionne pas

J'ai tout essayé pour connecter la machine impossible et délai au service d'assistance interminable , malgré l'utilisation de capsule officielle Nespresso il y a beaucoup de grain de café dans la tasse , seul point positif elle réchauffe très vite moins de 20 sec

Évaluation de Nespresso Canada
Utile?PRD60002011567436000201156743
Oct 1, 2022
Nom de l'évaluateur: Ally2217
1 sur 5 étoiles
Évaluation de 1 sur 5 étoiles

Good at first.

The first time i bought this, it came defective so nespresso sent me a new one. I've had it for a little over a year, and now it doesnt work. It doesnt brew anymore. Ive tried resetting it multiple times, descaling multiple times. And nothing. It seems like most of the people who own verturo next end up having trouble with it. I'm willing to try another machine. But this machine was a waste of money.

Traduit par Walmart
Évaluation de Nespresso USA
Utile?PRD60002011567436000201156743
réponse de Customer Service

Thank you for your review. We are dismayed that the Vertuo Next machine has not met your expectations at this time. We invite you to contact our Machine Experts once more at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help regarding any technical issues you may be experiencing.

Nov 8, 2022
Nom de l'évaluateur: Oregonmom
5 sur 5 étoiles
Évaluation de 5 sur 5 étoiles

The BEST coffee machine ever

[This review was collected as part of a promotion.] I am so obsessed with this coffee machine! It is insanely easy to use and it makes the perfect cup of coffee! It's fancy y'all but not intimidating in even the slightest you literally just push the button. There's an app for it, and it looks gorgeous sitting on my counter. They offer a ton of differnt flavors and types of coffee for whatever your taste. This really does elevate your at home coffee and I am obsessed!

Traduit par Walmart
Évaluation de Nespresso USA
Utile?PRD60002011567436000201156743
Feb 10, 2022
Nom de l'évaluateur: Terri
2 sur 5 étoiles
Évaluation de 2 sur 5 étoiles

Frustration too early in the morning!

Customer Service is great, but I've struggled keeping this machine. I thought it was the pods that didn't work, but I do think it's the machine. I just purchased $100 worth of pods, so I'm hoping this machine will brew it! So far it's very sporadic.......

Traduit par Walmart
Évaluation de Nespresso USA
Utile?PRD60002011567436000201156743
réponse de Customer Service

Thank you for your review, Terri. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.

Nov 14, 2022
Nom de l'évaluateur: Leidy1002
5 sur 5 étoiles
Évaluation de 5 sur 5 étoiles

Compact, easy to operate, makes great coffee

[This review was collected as part of a promotion.] Making a good cup of coffee at home has never been easier, with the Nespresso Vertuo Next Premium I can have coffee shop quality drinks for a fraction of the cost. The sleek and compact design makes it a perfect fit in my limited counterspace. Very easy to operate with the one-touch brewing system button. All you have to do is pop it open, insert pod, close and wait for your delicious coffee to be brewed. It is consistent on quality. You get strong rich espressos with velvety crema every single time. The possibilities are endless with this appliance, feel like a barista and experiment with all different flavors and pods types. I am extremely pleased with how well this works. I recommend.

Traduit par Walmart
Évaluation de Nespresso USA
Utile?PRD60002011567436000201156743
Nov 21, 2022
Nom de l'évaluateur: abashford
5 sur 5 étoiles
Évaluation de 5 sur 5 étoiles

Consistent and delicious

[This review was collected as part of a promotion.] I've been using my Vertuo Next for a few months now, and I have to say I've been very happy with the quality and consistency of the brew, from espresso drinks to larger coffee drinks. It nests nicely on our countertop, and the nifty design makes disposal of used capsules a breeze. Heats up the water quickly, and most importantly there's a beautiful crema on ever pull. The only downside is that I prefer my coffee drinks slightly hotter than what this produces, but that is more a case of personal preference.

Traduit par Walmart
Évaluation de Nespresso USA
Utile?PRD60002011567436000201156743
Jul 1, 2023
Nom de l'évaluateur: Loyal Fan
4 sur 5 étoiles
Évaluation de 4 sur 5 étoiles

Still love Nespresso after 10 years!

[This review was collected as part of a promotion.] This was purchased to replace a 10 year old machine. We liked that it could fill a carafe and that the footprint was smaller than our original Vertuo. Ultimately, we disliked it was too tall to fully open under our cabinets (at normal height) and it was much harder to close/lock the top than our Vertuo original. It also pushed out much further then expected on the counter due to water tank in back which is also smaller than the Vertuo so it needs refilling more. And the used pod holder is also much smaller - and filled with water/condensation? We decided to exchange and go back to the Vertuo style. A major dislike with the new machine is extra branding on the drip tray (Breville white color/font) in addition to Nespresso in silver/black on top (which is tasteful). Nespresso's partnership with other manufacturing companies should not mean the original dressy design gets bumper sticker'd with more branding. Its like putting a bumper sticker on a high end car - tacky!

Traduit par Walmart
Évaluation de Nespresso USA
Utile?PRD60002011567436000201156743
réponse de Customer Service

Thank you for your review. We are sorry to hear that the Vertuo Next machine didn't meet your needs, and will be sure to forward your feedback on to the appropriate teams here for further review. Should you need any assistance with your new Vertuo machine, please don't hesitate to reach out. We are available 24 hours a day, seven days a week at 1-800-562-1465 for your convenience. Thank you for your continued loyalty!