Vanilla Prepaid Mastercard & Visa Cards
General Card Information
The Vanilla® Prepaid Mastercard® and Visa* cards are prepaid cards available for purchase at Walmart Canada stores. These cards can be redeemed at millions of locations where Mastercard and Visa are accepted, including at retail stores and online.
Great question! At Walmart Canada stores, you can purchase Vanilla Prepaid Mastercard or Visa cards in a wide range of denominations:
There is an activation fee for your card. After activation, there are no fees charged to your card, except foreign exchange service charges for transactions made in a foreign currency. See Cardholder Agreements for more details at www.vanillaprepaid.com.
Simply present your Vanilla Prepaid Mastercard or Visa card at the time of payment. Each time you use the card, the card balance will be reduced by the full amount of each purchase, including taxes, charges and other fees, if any. To purchase an item that costs more than the balance on your Vanilla Prepaid Mastercard or Visa card, you can typically use the card in combination with a second payment method such as cash or credit/debit for the difference.
No! No PIN is associated with the card or required for use.
The Vanilla Prepaid Mastercard and Visa cards can generally be used anywhere that Mastercard and Visa are accepted, including online, at mail order, and point of sale retail merchants. Some exceptions may apply.
Yes, you can generally use your card anywhere that Mastercard and Visa are accepted. If you make a transaction in a foreign currency, the transaction will be converted into a Canadian dollar amount and a 2.5% foreign exchange service charge will be applied to the converted amount. See Cardholder Agreements for more details at www.vanillaprepaid.com.
The serial number is the 9-digit number on the back of the card in the bottom left corner.
Your Vanilla Prepaid Mastercard or Visa card cannot be used at gas station pump terminals for ‘pay-at-the-pump’ transactions. You will need to go inside the store to pay for your fuel.
The Vanilla Prepaid Mastercard and Visa cards are not reloadable or refundable.
No, at this time you cannot transfer your balance from your Vanilla Prepaid Mastercard or Visa card to another prepaid card.
No, Walmart Canada Gift Cards cannot be used to purchase any other gift cards that are sold in store.
No, your card cannot be used at ATMs and you may not use the card to get cash back at point of sale.
No, your card cannot be used for this purpose.
Call the phone numbers below for general information regarding your Vanilla Prepaid Mastercard or Visa card.
Activating Your Card
Your Vanilla Prepaid Mastercard card will be activated by the cashier at the time of purchase. Until activated, the card has no value. We recommend that you sign the back of the card where indicated and write down the card number and the customer service number in case the card is lost or stolen.
In some rare instances, funds can take up to 24 hours to be available on the card. However, you can typically start using your card 60 minutes after the card is activated at the store.
Checking the Balance of Your Card
You can check your card balance online for free at www.vanillaprepaid.com or by calling customer service (Mastercard: 1-800-652-9174, Visa: 1-844-864-6951). You should know your card balance before you shop, as merchants cannot determine the balance on your card. If you try to purchase an item of greater value than your card balance, your card will be declined.
As per Mastercard and Visa requirements, all prepaid cards have expiry dates printed on them. Although your Vanilla Prepaid Mastercard and Visa card will have an expiry date, your funds do not expire. If your card is about to expire, don’t worry — your funds do not expire! Simply contact customer service (Mastercard: 1-800-652-9174, Visa: 1-844-864-6951) and they will replace your card with a new card with an extended expiry date.
You should use your mailing address. This will ensure that if a problem arises you are able to be contacted by the merchant. If you are using the card for online transactions, we recommend that you register your postal code at www.vanillaprepaid.com, as a number of merchants use this as a security check before processing online orders.
Some merchants (including, but not limited to, restaurants, hotels, or car rental companies) may pre-authorize the transaction amount for the purchase amount plus up to 20% (or more) above the purchase amount to ensure there are sufficient funds available on your card to cover any tips or incidental expenses. In such cases, your transaction will be declined if the card balance will not cover the transaction amount plus the pre-authorized amount.
A pre-authorization will place a “hold” on an amount of your available card funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the pre-authorization amount on hold in excess of that final payment amount will be released. It may take up to seven days for the pre-authorization hold to be removed. During the hold period, you will not have access to the pre-authorized amount.
Returns and Disputes
If there is any dispute in regard to purchases you make using the Vanilla Prepaid Mastercard or Visa card, you should settle such disputes with the merchant from whom the purchase was made. You should ask the merchant for any return policy that may apply to purchases made with the card. If you are entitled to a refund for any reason for goods or services obtained with the card, credits will be applied to the balance on your card. Refund transactions cannot exceed the original value of the purchase transaction. See Cardholder Agreements for more details at www.vanillaprepaid.com.
Lost or Stolen Cards
If you believe that your card has been lost or stolen, please contact Vanilla Prepaid Mastercard or Visa card customer service immediately (Mastercard: 1-800-652-9174, Visa: 1-844-864-6951).
You will be asked to provide customer service with the card number and other identifying details. Customer service cannot provide a replacement card if you do not have your card number. If their records show that a balance still remains on the card, they may cancel the card and refund such available balance amounts to you in the form of another prepaid card.